Remote Customer Experience Representative
At AD Solutions, we?re transforming how workplaces operate with innovative technology solutions. As an award-winning leader in Workplace Technology, we specialize in document workflow solutions and managed network services that save costs, improve productivity, and drive revenue. With headquarters in Orlando and branch offices in Miami, Tampa, Melbourne, and Jacksonville, we?re rapidly growing and looking for ambitious individuals to join our team.
We are seeking a motivated and customer-focused administrator to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service, administration, and support to our clients. You will work cross-functionally with our teams to ensure that our internal and external customers are satisfied with our services and their AD Solutions experience.
Responsibilities: ? Responding to customer inquiries and customer needs via phone, email, chat, in a timely and professional manner. ? Resolving customer issues and complaints in a friendly and efficient manner. ? Providing information, troubleshooting, and technical support to customers. ? Maintaining accurate records of customer interactions and transactions. ? Collaborating with service and support teams to ensure customer satisfaction. ? Participating in training sessions to improve product knowledge and customer service skills. ? Communicating with customers to gather feedback on products, services, and needs. ? Documenting and updating customer records. ? Routing and assigning service calls to ensure desired service response times are met. ? Providing regular updates to management on customer feedback, concerns, and issues. ? Collaborating with other departments to ensure that customer needs are being met. ? Participating in team meetings and providing input on ways to improve the customer experience.
Qualifications: ? High school diploma or equivalent required; AA or AS and above degree preferred. ? Previous experience in customer service in an office or administrative role required. ? Excellent communication skills, both written and verbal. ? Clear and professional speaking voice ? Strong problem-solving and decision-making skills. ? Ability to work onsite, Monday- Friday, with occasional weekends or evenings to support business operations ? Ability to push, pull and lift up to 25 lbs occasionally. ? Ability to type and operate office technology.
Powered by JazzHR
1KrEXoAegX
Similar Remote Jobs
Remote Customer Experience Representative
Posted on: 02-01-2025 03:58
Healthcare Insurance Eligibility Specialist
Posted on: 02-01-2025 03:58
Customer Service Cruise Lines
Posted on: 02-01-2025 03:58
Entry Level Sales Associate
Posted on: 02-01-2025 03:58
Support Specialist - Remote
Posted on: 02-01-2025 03:58
Legal Dictation Transcriptionist (Contracted)
Posted on: 02-01-2025 03:58
Jr. Amazon Account Coordinator
Posted on: 02-01-2025 03:58
People Solutions Business Partner
Posted on: 02-01-2025 03:58
Customer Service Representative (Remote)
Posted on: 02-01-2025 03:58
Remote Data Verification Assistant
Posted on: 02-01-2025 03:58
Senior Sales Representative (Evening Shift)- 100% remote
Posted on: 22-10-2024 05:26
Online Order Filling Team Associate
Posted on: 22-10-2024 05:25
User Experience Senior Principal - Pro - Remote
Posted on: 29-08-2024 00:00
Work from Home Amazon Data Entry Jobs for Teens Immediate Start
Posted on: 05-08-2024 00:00
Customer Service Representative (Remote in Florida)
Posted on: 29-07-2024 17:09
Remote Apple Data Entry ( Work from home )
Posted on: 27-11-2024 06:07
HUB International Internship Program Summer 2025 IT Security Support Intern
Posted on: 31-01-2025 10:01
Data Entry Clerk Jr (No Experience) - Remote Jobs
Posted on: 16-07-2024 19:01
Virtual Mattress Sales Specialist
Posted on: 10-12-2024 18:33
CVS Entry Level Remote Jobs - Work From Home Jobs
Posted on: 23-01-2025 00:00