Remote Customer Experience Representative
We are seeking a motivated and customer-focused administrator to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service, administration, and support to our clients. You will work cross-functionally with our teams to ensure that our internal and external customers are satisfied with our services and their AD Solutions... experience.
Responsibilities: ? Responding to customer inquiries and customer needs via phone, email, chat, in a timely and professional manner. ? Resolving customer issues and complaints in a friendly and efficient manner. ? Providing information, troubleshooting, and technical support to customers. ? Maintaining accurate records of customer interactions and transactions. ? Collaborating with service and support teams to ensure customer satisfaction. ? Participating in training sessions to improve product knowledge and customer service skills. ? Communicating with customers to gather feedback on products, services, and needs. ? Documenting and updating customer records. ? Routing and assigning service calls to ensure desired service response times are met. ? Providing regular updates to management on customer feedback, concerns, and issues. ? Collaborating with other departments to ensure that customer needs are being met. ? Participating in team meetings and providing input on ways to improve the customer experience.
Qualifications: ? High school diploma or equivalent required; AA or AS and above degree preferred. ? Previous experience in customer service in an office or administrative role required. ? Excellent communication skills, both written and verbal. ? Clear and professional speaking voice ? Strong problem-solving and decision-making skills. ? Ability to work onsite, Monday- Friday, with occasional weekends or evenings to support business operations ? Ability to push, pull and lift up to 25 lbs occasionally. ? Ability to type and operate office technology.
Powered by JazzHR
5w3aXT1qdk
Similar Remote Jobs
Remote Customer Experience Representative
Posted on: 13-11-2024 04:54
Guest Services Assistant (virtual)
Posted on: 13-11-2024 04:54
SIEM Engineer - Qatar
Posted on: 13-11-2024 04:54
Engineer 1 (Entry Level)
Posted on: 13-11-2024 04:54
Entry Level: Sales Remote
Posted on: 13-11-2024 04:54
Contributor - Redbird Rants
Posted on: 13-11-2024 04:54
Administrative Assistant - Remote
Posted on: 13-11-2024 04:54
Remote-Travel Scheduling Assistant-Entry Level
Posted on: 13-11-2024 04:54
Apple Campus Store Associate
Posted on: 13-11-2024 04:54
Remote Hospitality Specialist (B)
Posted on: 13-11-2024 04:54
Data Entry Remote Jobs At Disney From Home $27/Hour
Posted on: 28-08-2024 00:00
Chat Assassin (Social Media Sales)
Posted on: 31-01-2025 09:58
Louisville Bookkeeper | Remote or In-Office Opportunity
Posted on: 27-11-2024 06:07
Online Special Education Teacher
Posted on: 25-08-2024 00:00
Amazon Customer Service - United States (Work From Home)
Posted on: 09-07-2024 07:20
Customer Experience Advisor (Part-Time) (Remote, based in Nashville)
Posted on: 21-02-2025 00:00
Data Entry Part Time Work from Home Computer Job
Posted on: 16-11-2024 00:00
Fully Remote - Part-Time Executive Assistant to Principal
Posted on: 11-09-2024 00:00
Amazon Data Entry Jobs From Home - Hiring Now
Posted on: 16-07-2024 18:51
Work From Home Scheduling Assistant
Posted on: 22-11-2024 05:34