Remote Customer Experience- Email, Chat, Call
We are seeking a dedicated and customer-oriented professional to join our team as a Remote Customer Experience Agent.This role will be responsible for providing exceptional support to our clients through email, chat, and phone communications. The ideal candidate will be adept at handling a variety of customer inquiries, resolving issues efficiently, and maintaining a high level of customer satisfaction.
Key Responsibilities and Duties:
? Respond to customer inquiries via email, chat, and phone with professionalism and in a timely manner
? Plan and sell transportation, accommodations, insurance and other travel services
? Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
? Use promotional techniques and prepare promotional materials to sell itinerary tour packages
? Troubleshoot and resolve customer issues, escalating complex cases to the appropriate teams when necessary
? Provide accurate, valid, and comprehensive information by utilizing the right methods/tools
? Maintain a positive, empathetic, and professional attitude toward customers at all times
? Keep records of customer interactions, process customer accounts, and file documents
? Follow communication procedures, guidelines, and policies
? Take the extra mile to engage customers and build a loyal client base
? Work collaboratively with team members to improve the overall customer service experience
? Stay up-to-date with newservices, and policies
Qualifications
? Proven customer support experience or experience as a client service representative
? Strong phone contact handling skills and active listening
? Familiarity with CRM systems and practices
? Excellent communication and presentation skills
? Ability to multi-task, prioritize, and manage time effectively
? High school diploma or equivalent; college degree preferred
? Skills and Competencies:**
? Customer orientation and ability to adapt/respond to different types of characters
? Strong problem-solving skills
? Proficiency in written and verbal communication
? Comfortable with technology and able to work effectively in a remote setting
? Work Environment:**
? This is a fully remote position that requires a quiet, dedicated workspace
Benefits
? Opportunities for career advancement
? Supportive work environment with a focus on work-life balance
? Flexible schedule
? Generous commissions and incredible business opportunity!
? Daily Training Available
? Agents Perks
? Tips&BonusPay
Powered by JazzHR
9h47Wrbwac
Similar Remote Jobs
Remote Customer Experience- Email, Chat, Call
Posted on: 19-12-2024 18:04
Customer Service Representative - Entry Level
Posted on: 19-12-2024 18:04
Customer Interaction Specialist ? Live Chat
Posted on: 19-12-2024 18:04
Remote Travel Specialist - Entry Level
Posted on: 19-12-2024 18:04
Remote Enrollment Producer - Entry Level
Posted on: 19-12-2024 18:04
Route Puller - Balkan Beverage (Buffalo)
Posted on: 19-12-2024 18:04
Remote Data Entry Specialist | WFH
Posted on: 19-12-2024 18:04
Remote Editors for Insurance Investigations Transcripts
Posted on: 19-12-2024 18:04
Home Care Professional Evenings and Weekends
Posted on: 19-12-2024 18:04
Live Chat Specialist - Remote Work
Posted on: 19-12-2024 18:04
Principal Backend Software Developer (9656 - Hybrid/Remote)
Posted on: 17-02-2025 05:59
Mentor - Virtual Assistants
Posted on: 20-01-2025 06:20
Digital Product Reviewer ? Remote (Immediate Start Available)
Posted on: 31-01-2025 10:00
Fully Remote Supervisor of Sales-Union Position - SP
Posted on: 10-09-2024 00:00
Entry Level Business Development Manager: Fully Remote
Posted on: 06-02-2025 00:00
Part-Time Admissions Coordinator - Work From Home Jobs
Posted on: 23-01-2025 00:00
Primary Data Program Lead MDM US Remote
Posted on: 30-12-2024 06:51
Entry Level Data Entry Jobs / Typing (Remote)
Posted on: 16-07-2024 18:47
Independent Travel Agent - Flexible Commission & Remote Work
Posted on: 19-12-2024 18:04
Remote WFH Full Time Administrative Assistant - Typing - Part Time Entry Level
Posted on: 29-08-2024 00:00