Remote Call Center Representative Job Openings (Full-Time)
Employer Industry: Business Process Outsourcing (BPO)
Why Consider This Job Opportunity...
? Competitive base pay with regular reviews and raises based on tenure and performance
? Opportunity for career advancement and growth within the organization
? Paid time off, holidays, and comprehensive benefits after 90 days of employment
? Engaging work environment with fun contests and incentives, including cash prizes and electronics
? MCI provides equipment for remote work, ensuring a seamless start
? Flexible scheduling with full-time positions available across various shifts
What To Expect (Job Responsibilities)
? Handle inbound customer inquiries and troubleshoot basic technical issues
? Listen to customers, understand their needs, and resolve issues effectively
? Utilize systems and technology for account management tasks
? Recognize sales opportunities and apply skills to promote upgrades
? Escalate customer dissatisfaction appropriately to the managerial team
What Is Required (Qualifications)
? Must be 18 years of age or older
? High school diploma or equivalent
? Excellent organizational, written, and oral communication skills
? Ability to type swiftly and accurately (20+ words per minute)
? Basic knowledge of Microsoft Office Suite and Windows operating system
How To Stand Out (Preferred Qualifications)
? Experience in customer service or technical support roles
? Strong aptitude for conflict resolution and problem-solving
? Ability to thrive in a fast-paced environment with changing dynamics
? Previous experience in a call center setting
? Demonstrated reliability and punctuality in previous roles
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveCompensation
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