Remote Call Center Customer Service Representative

Remote, USA Full-time Posted 2025-03-13

PATIENT CARE ADVOCATE (aka PATIENT CLIENT ADVOCATE). Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits. Work to research and resolve problems in a timely manner. Assist members in understanding and maximizing the use of their pharmacy distribution program. Use computerized system to gather information and respond to questions. Document issues and resolutions in a common database. Escalate issues as necessary.

ESSENTIAL FUNCTIONS: - Handle inbound and outbound member, provider and physician calls. - Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable. - Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines. - Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns. - Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs. - Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety - Other duties as needed

Job Type: Full-time

Schedule:
? Monday to Friday
? Weekends as needed

People with a criminal record are encouraged to apply

Experience:
? Call center: 1 year (Preferred)
? Customer service: 1 year (Preferred)

Work Location: Remote

Similar Remote Jobs

Data Entry Agent - WFH REMOTE

Posted on: 03-02-2025 00:00

Fulfillment Specialist - Up to $18.50/hr

Posted on: 03-02-2025 00:00

Work From Home- Assistant to Travel

Posted on: 03-02-2025 00:00

Papa Pal (Caregiver) in Stuart, FL

Posted on: 03-02-2025 00:00

Associate Manager, Fund Finance & Operations

Posted on: 03-02-2025 00:00

Work from Home Social Media Marketer

Posted on: 03-02-2025 00:00

Remote Customer Service Center ? Part Time

Posted on: 16-09-2024 00:00

B2B Integrated Marketing Manager

Posted on: 22-09-2024 00:00

Director, Business Partnerships

Posted on: 26-09-2024 00:00

Manager, Social Intelligence

Posted on: 25-11-2024 05:19

Software Engineer Remote

Posted on: 16-07-2024 18:53

Medical Biller - Remote

Posted on: 16-07-2024 18:47

Data Entry Specialist & Transcriptionist

Posted on: 28-08-2024 00:00