Portuguese Bilingual Customer Service Representative
We need a Portuguese Bilingual Customer Service Representative who'll work with us remotely.
About tawk.to:
tawk.to, the world?s #1 business messaging application, is expanding its team of service providers and seeking a Portuguese Bilingual CSR to hire for one of our clients.
Our client functions as a giant computer shared by all its users. To access it simply create your email and password and start using it. The DDESK user can choose the performance of the operating system of his choice, has unlimited space to store all his emails and documents and still determines a fixed number to receive and make unlimited calls!
About the role:
? Resolves hardware, software, and user network issues over the phone, email, or chat.
? Responds to phone calls, emails, instant messages, and user tickets.
? Assign work orders and incidents to the appropriate support teams and follow through to closure.
? Respond to and diagnose issues through user conversations, including issue recognition, logs, research, isolation, resolution, and follow-up steps.
? Opens the ticket, accesses the user remotely and guides him in order to restore the normal operation of the services as quickly as possible, minimizing the impact on business and activities caused by IT failures through the use of complementary tools.
? Activates the Support Analyst in case the remote guidance is not successful, registers and archives the call, for control and evaluation of the area's performance.
? Monthly, it summarizes, in a spreadsheet, the number of services and consequences and sends it to the superior for consideration.
? Performs other duties related to the position, at the discretion of the superior.
? Responds to phone calls, emails, instant messages, and user tickets
Requirements: ? Portuguese Bilingual ? Expert communication skills to advise and implement best practices
Work Schedule:
? Monday - Saturday, 9 to 5 pm
? 48 hours per week
? (GMT-03:00) America/Sao Paulo
What we offer:
? Remote work anywhere in the world
? Competitive Salary
? Friendly & Professional team
Add me on Skype: denelle27
Similar Remote Jobs
Portuguese Bilingual Customer Service Representative
Posted on: 03-01-2025 07:35
WordPress Developer (Remote - India)
Posted on: 03-01-2025 07:35
Data Entry / MIS Executive
Posted on: 03-01-2025 07:35
Sales Account Executive (Chinese Speaker)
Posted on: 03-01-2025 07:35
Frontend Developer (with JavaScript proficiency)
Posted on: 03-01-2025 07:35
Technical Support Specialist Remote Overnight
Posted on: 03-01-2025 07:35
Data Scientist (AI) Time-series forecast
Posted on: 03-01-2025 07:35
Online Order Filling Team Associate
Posted on: 03-01-2025 07:35
Online Order Filling Team Associate
Posted on: 03-01-2025 07:35
Online Order Filling Team Associate
Posted on: 03-01-2025 07:35
Senior Customer Success Specialist
Posted on: 16-07-2024 19:07
Fedex Remote Jobs(Data Entry)up to $25/Hour
Posted on: 16-09-2024 00:00
American Airlines At Home Jobs $26/Hour
Posted on: 17-09-2024 00:00
IT Support Specialist - Fully Remote
Posted on: 31-01-2025 09:59
Amazon Jobs Work From Home No Experience, Amazon Customer Service Job From Home
Posted on: 03-12-2024 06:00
(Live Chat Remote Jobs) Amazon Data Entry Jobs ? No Experience Required ? Apply Now
Posted on: 29-09-2024 00:00
Customer Support Specialist
Posted on: 27-08-2024 00:00
RN | Spearfish Medical/Surgical | Part Time - 24 Hours
Posted on: 01-10-2024 00:00
Customer Engineer III, Security, Google Cloud
Posted on: 13-09-2024 00:00
Customer Service Representative
Posted on: 22-08-2024 00:00