PART TIME Remote Call Center Customer Service Rep
This is a high call volume Part-Time 'work from home' position with shifts ranging between the hours of 1pm - 6pm Eastern Time.
Training schedules are 8AM-12PM or 12:30PM - 4:30PM Eastern Time during the first 4 weeks of employment.
Training schedule and shifts will be discussed during the virtual interview.
JOB SUMMARY
An Alivi Customer Service Representative (CSR) will provide prompt and courteous support to the members of our health plan partners in English (Spanish fluency a plus), address inquiries about our transportation services. The CSR role requires excellent communication skills in both English and Spanish, empathy, patience, and attention to detail during data entry and while speaking with members.
DUTIES & RESPONSIBILITIES
? Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan.
? Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
? Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
? Escalates transportation and customer service concerns to contact center leadership team.
REQUIREMENTS
? Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
? High School degree or equivalent.
? Must be able to sit for 4 hours or more a day wearing a headset.
? Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members.)
? CSR?s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps.
? Excellent written, communication and data entry skills.
? Moderate experience in Microsoft Teams, Outlook, and Word.
? Must be able to adapt to high and a fast-paced call volume.
Job Type: Full-time
Pay: $16.50 per hour
Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Health insurance
? On-the-job training
? Paid time off
? Referral program
? Vision insurance
? Work from home
Shift:
? 8 hour shift
Application Question(s):
? Are you willing to undergo a background check, in accordance with laws and regulations?
? Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
Work Location: Remote
Similar Remote Jobs
PART TIME Remote Call Center Customer Service Rep
Posted on: 21-11-2024 08:14
Remote WFH B2B Sales Representative ? Base+ Commission
Posted on: 21-11-2024 08:14
Data Entry Clerk Work From Home 100 Remote
Posted on: 21-11-2024 08:14
Remote Work as a Teacher, Instructor, or Educator
Posted on: 21-11-2024 08:14
Entry Level Sales Representative, Work from Home Remotely
Posted on: 21-11-2024 08:14
Entry Level Sales Representative, Work from Home Remotely
Posted on: 21-11-2024 08:14
Entry Level Sales Representative, Work from Home Remotely
Posted on: 21-11-2024 08:14
( Graphic Designer ) UPS Remote Jobs @($25/Hour)
Posted on: 21-11-2024 08:14
(Czech) Customer Support Consultant (Jesen? nad Odrou, remotely)
Posted on: 21-11-2024 08:14
(Apple US) Careers At Home Advisor ? US
Posted on: 21-11-2024 08:14
Personal Transport Delivery Associate
Posted on: 04-12-2024 05:41
UPS Remote Jobs (Data Entry, Full Time) $72000/Yearly
Posted on: 16-07-2024 18:47
Staff Accountant | US | Remote
Posted on: 22-11-2024 05:35
Inside Sales Representative - United States
Posted on: 13-09-2024 00:00
Remote Jobs Google, Google Careers
Posted on: 16-07-2024 18:53
Live chat agent
Posted on: 16-07-2024 18:55
Patient Support Advocate / Pharmacy Technician - Remote hybrid
Posted on: 24-01-2025 04:51
Social Media Manager- Remote
Posted on: 22-09-2024 00:00
Registered Nurse - RN - Case Management - Remote
Posted on: 30-10-2024 05:36
Work From Home Legal Transcriptionist
Posted on: 10-12-2024 18:33