Part-time Nights/Weekends, Remote/Hybrid, Customer Service Representative
? *This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 1 week of in-office onboarding/training.**
Who is Centah?
Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America?s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah?s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah?s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.
About the role:
We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.
Responsibilities: ? Answer incoming calls and respond to customer?s requests ? Ability to work in a fast paced environment ? Book appointments for members with a high degree of data accuracy ? Maintain excellent written and verbal communication skills on a consistent basis ? Identify and escalate issues to supervisors ? Responsible for adapting to fast changing guidelines with customers ? Informs clients by explaining procedures; answering questions; providing information ? Maintains and improves quality results by adhering to standards and guidelines
Requirements
? High school graduate or G.E.D.
? Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
? Excellent oral and written communication skills
? Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
? Ability to type at least 25 words per minute is preferred
? Experience in providing exceptional customer service and maintaining established quality requirements
? Must be able to pass a background check
Benefits
? Opportunity to working from home
? $15,000 Life Insurance (Company Paid)
? 401K plan eligibility after 1 year of service w/company match of up to 4%
? Weekly/monthly gift card drawings/contests for meeting goals
? Career learning and development programs
? Casual dress code
Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Next steps:
If what you just read excites you, we?d like to hear from you! Please submit your application and we?ll contact you if you become selected for a virtual interview.
Similar Remote Jobs
Part-time Nights/Weekends, Remote/Hybrid, Customer Service Representative
Posted on: 20-01-2025 00:00
CVS Job Opening Near Me $25Hr
Posted on: 20-01-2025 00:00
IBM FileNet System Administrator (100% Remote)
Posted on: 20-01-2025 00:00
Millwork Virtual Apron Design Specialist- Remote
Posted on: 20-01-2025 00:00
Remote Pharmacist (Must Be In Missouri)
Posted on: 20-01-2025 00:00
Accounts Receivable Rep- 3rd Party Commercial
Posted on: 20-01-2025 00:00
Licensed Insurance Producer - Experienced P&C
Posted on: 20-01-2025 00:00
Remote Administrative Assistant - Entry Level
Posted on: 20-01-2025 00:00
Ddo- Aclr - Amazon Delivery Drivers
Posted on: 20-01-2025 00:00
Front End Pharmacy Technician -Remote (Pennsylvania)
Posted on: 20-01-2025 00:00
Virtual Assistant for E-commerce and Marketing Support
Posted on: 11-08-2024 00:00
Call Center Representative
Posted on: 24-01-2025 00:00
Web Chat Sales Support Specialist for Mobility Scooters
Posted on: 24-09-2024 00:00
IT Support Engineer - FULLY REMOTE
Posted on: 16-08-2024 00:00
American Express Remote Jobs Chat Professional ? mysmartpros
Posted on: 26-09-2024 00:00
Senior Data Scientist - ML/NLP (Hybrid/Remote))
Posted on: 16-07-2024 18:46
Customer Care Professional- Consumer Product Services
Posted on: 19-07-2024 07:10
Account Manager (m/w/d) mit Hintergrund in der Augenoptik / Pharma / Medizintechnik (Remote, Berlin, Hamburg, Norddeutschland)
Posted on: 20-08-2024 00:00
Teen Online Jobs Opportunities
Posted on: 01-10-2024 00:00
Remote Data Entry Specialist – $19/Hour No Experience Required
Posted on: 12-09-2024 00:00