Part-Time Customer Service Representative
Job Title: Customer Service Representative ?Level 1 (General Inquiries)
?Location: Klang Valley
?Job Type: Part-time / Flexible hours / Working Hybrid
?Looking for home parents, senior citizens, and students
Overview:
Join our dynamic customer service team in a role that offers flexibility, making it ideal for stay-at-home parents, senior citizens, and students. This position involves handling general banking inquiries with a focus on delivering exceptional service to our customers.
Key Responsibilities: ?Customer Support: Provide first-level support for general banking inquiries via phone, email, and live chat. Assist customers with questions regarding bank accounts, services, and basic product information. ?Problem Resolution: Address and resolve simple customer concerns and queries, directing more complex issues to the appropriate support team. ?Information Dissemination: Clearly communicate information about the bank's products and services, ensuring customers have the latest information at their fingertips. ?Feedback Collection: Gather customer feedback to help enhance service quality and customer satisfaction. ?Record Maintenance: Accurately log all interactions in the bank? CRM system, maintaining a high level of confidentiality and compliance with data protection regulations.
Skills and Qualifications: ?Educational Background: Minimum SPM qualification or equivalent; further education in Business Administration, Finance, or related fields is advantageous. ?Experience: Experience in customer service is preferred but not essential. Training will be provided. ?Skills: Excellent communication skills, both verbal and written, in Bahasa Malaysia and English.Strong interpersonal skills with a polite and patient demeanour. Basic computer proficiency and ability to navigate online tools. ?Personal Traits:A strong commitment to delivering exceptional customer service. Ability to work independently with minimal supervision.Flexible and adaptable, willing to work in a dynamic environment.
Additional Requirements: ?Must have a quiet, dedicated workspace and a reliable internet connection for remote work. ?Flexible scheduling options are available to accommodate various needs, with mandatory availability for training and meetings.
Benefits:
?Competitive hourly rate.
?Comprehensive training and support.
?Flexible scheduling to accommodate personal commitments.
?Opportunity to work from home, reducing travel time and costs.
Job Type: Part-time
Pay: RM1,000.00 - RM2,000.00 per month
Schedule:
?Monday to Friday
Application Question(s):
?Are you a stay-at-home parent, senior citizen, or student?
Language:
?English (Required)
Similar Remote Jobs
Part-Time Customer Service Representative
Posted on: 16-11-2024 19:13
online chat sales Agent
Posted on: 16-11-2024 19:13
Apple Home Advisor Jobs-
Posted on: 16-11-2024 19:13
Apple Home Advisor (Remote)
Posted on: 16-11-2024 19:13
International Chat Process Executive
Posted on: 16-11-2024 19:13
Data Entry - Virtual
Posted on: 16-11-2024 19:13
Remote Customer Support Representative
Posted on: 16-11-2024 19:13
Operations Business Coordinator (Remote)
Posted on: 16-11-2024 19:13
Virtual Assistant, Remote Job
Posted on: 16-11-2024 19:13
Podcaster (Remote Flexible Work)
Posted on: 16-11-2024 19:13
High Paying Customer Service Jobs – Full-Time
Posted on: 12-09-2024 00:00
Part Time Data Entry Jobs/ Work-From Home/ Online Data Entry Jobs/ Typing Jobs/Home-Based Data Entry
Posted on: 31-01-2025 10:03
DoorDash At Home Careers ? Data Entry Remote Jobs (Part-Time) $30/Hr
Posted on: 16-07-2024 19:04
Junior Bookkeeper -- Remote | WFH
Posted on: 16-07-2024 18:37
Client Specialist (Remote within Oregon or Washington)
Posted on: 31-01-2025 10:00
Netflix Customer Service Representative (Non-IT, Remote)
Posted on: 02-08-2024 17:48
988 Chat/Text Crisis Specialist (3rd shift) Fri.-Sunday
Posted on: 28-11-2024 04:55
Communications Summer Intern
Posted on: 31-01-2025 09:56
Content Moderator at Yelp
Posted on: 01-07-2024 16:52
Amazon Product Testers Job Work from Home San Diego, California
Posted on: 30-12-2024 06:51