Online Customer Service Representative Entry-Level
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as an Online Customer Service Representative. As the first point of contact for our customers, you will provide exceptional support and resolve issues in a timely and professional manner via phone, email, chat, or social media...
Responsibilities:
?Respond to customer inquiries and concerns in a friendly and courteous manner
?Resolve customer issues and complaints in a timely and professional manner
?Provide accurate information about products and services
?Utilize problem-solving skills to address customer concerns
?Meet or exceed customer satisfaction and performance metrics
?Work in a fast-paced environment and adapt to changing priorities
?Collaborate with internal teams to resolve customer issues
Requirements:
?High school diploma or equivalent required
?0-1 year of customer service experience (previous experience in a call center or retail environment is a plus)
?Excellent communication and interpersonal skills
?Ability to work in a fast-paced environment and adapt to changing priorities
?Basic computer skills and ability to learn new software
?Reliable internet connection and dedicated workspace (for remote positions)
Working Conditions:
?Full-time or part-time positions available
?Remote or on-site work options (depending on the company)
?Flexible scheduling, including weekends and holidays (depending on the company
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