Online Customer Service Representative

Remote, USA Full-time Posted 2025-03-15

? *About the Role:**

The Online Customer Service Representative is responsible for providing exceptional customer service to our online customers. This includes answering customer inquiries, resolving issues, and ensuring a positive shopping experience.

Key Responsibilities: ? Respond to customer inquiries via phone, email, or chat. ? Solve customer complaints and resolve issues promptly and professionally. ? Upsell and cross-sell products to customers as needed.

Requirements: ? High school diploma or equivalent required. ? Excellent communication and problem-solving skills. ? Ability to work in a fast-paced environment and adapt to changing situations.

Compensation:

This role offers a competitive hourly rate of $14-$22 per hour, plus annual or quarterly performance incentives and additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

Benefits:

Walmart offers a comprehensive benefits package including medical, vision, and dental coverage, 401(k), stock purchase, and company-paid life insurance, among others. Our benefits are subject to change and may be subject to a specific plan or program terms.

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Online Customer Service Representative

Key Responsibilities: ? Respond to customer inquiries via phone, email, or chat. ? Solve customer complaints and resolve issues promptly and professionally. ? Upsell and cross-sell products to customers as needed.

Requirements: ? High school diploma or equivalent required. ? Excellent communication and problem-solving skills. ? Ability to work in a fast-paced environment and adapt to changing situations.

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