Online Chat Support
Job Title: Remote Online Chat Support Representative
Company: Magnite, Inc.
Location: Remote
Job Type: Full-time/Part-time
Job Summary
Magnite, Inc. is seeking a proactive Online Chat Support Representative to assist clients, publishers, and advertisers through real-time chat support. This role involves responding to inquiries, troubleshooting issues, and ensuring a seamless user experience on our advertising platform.
Key Responsibilities
? Provide live chat support to clients, addressing inquiries about Magnite?s digital advertising platform.
? Troubleshoot technical issues and guide users through solutions.
? Assist advertisers and publishers with account setup, billing, and campaign management.
? Escalate complex issues to the appropriate teams for resolution.
? Maintain accurate records of interactions and solutions provided.
? Ensure a positive customer experience by providing prompt and professional support.
Requirements
? Strong written communication skills with attention to detail.
? Previous experience in customer support, online chat, or a similar role preferred.
? Basic understanding of digital advertising or a willingness to learn.
? Ability to multitask and handle multiple chat conversations simultaneously.
? Proficiency in using customer service platforms and CRM tools is a plus.
? Reliable internet connection and ability to work independently.
Benefits
? Competitive salary
? Flexible remote work schedule
? Training and career growth opportunities
? Be part of a leading global ad-tech company
How to Apply:
Interested candidates should submit their resume and a brief cover letter highlighting relevant experience.
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