Online Chat Support

Remote, USA Full-time Posted 2025-03-14

Job Title: Remote Online Chat Support Representative

Company: Magnite, Inc.

Location: Remote

Job Type: Full-time/Part-time

Job Summary

Magnite, Inc. is seeking a proactive Online Chat Support Representative to assist clients, publishers, and advertisers through real-time chat support. This role involves responding to inquiries, troubleshooting issues, and ensuring a seamless user experience on our advertising platform.

Key Responsibilities

? Provide live chat support to clients, addressing inquiries about Magnite?s digital advertising platform.

? Troubleshoot technical issues and guide users through solutions.

? Assist advertisers and publishers with account setup, billing, and campaign management.

? Escalate complex issues to the appropriate teams for resolution.

? Maintain accurate records of interactions and solutions provided.

? Ensure a positive customer experience by providing prompt and professional support.

Requirements

? Strong written communication skills with attention to detail.

? Previous experience in customer support, online chat, or a similar role preferred.

? Basic understanding of digital advertising or a willingness to learn.

? Ability to multitask and handle multiple chat conversations simultaneously.

? Proficiency in using customer service platforms and CRM tools is a plus.

? Reliable internet connection and ability to work independently.

Benefits

? Competitive salary

? Flexible remote work schedule

? Training and career growth opportunities

? Be part of a leading global ad-tech company

How to Apply:

Interested candidates should submit their resume and a brief cover letter highlighting relevant experience.

Similar Remote Jobs

Online Chat Support

Posted on: 19-02-2025 06:27

Fully Remote Entry Level

Posted on: 19-02-2025 06:27

Service Desk Entry Level Remote

Posted on: 19-02-2025 06:27

Lead Retail Customer Service Associate

Posted on: 19-02-2025 06:27

Customer Service Rep II (Remote)

Posted on: 19-02-2025 06:27

Amazon Delivery Driver

Posted on: 19-02-2025 06:27

BARTENDER (FULL TIME)

Posted on: 31-07-2024 19:12

Freelance Math Expert - Flexible Scheduling

Posted on: 21-02-2025 00:00

Professionals (Edison, NJ)

Posted on: 20-01-2025 06:19

Senior Technician - Powertrain

Posted on: 16-07-2024 19:08

Remote FedEx Data Entry Jobs No Experience

Posted on: 28-08-2024 00:00

Prior Authorization Specialist-REMOTE

Posted on: 12-11-2024 02:59

CAD Engineer, Logic Equivalence & ECO

Posted on: 04-02-2025 19:19