Manager, Application Support (SAP BRIM)
Managing team members and vendors to deliver 24 x 7 user & technical support. Providing quality and timely resolution of application defects/ problems & enhancement requests through the management of the application development lifecycle. Running an agile-based request management workflow, focused on maximizing velocity, improving quality and reducing backlog.
Partnering with Business & Solution Architects to identify opportunities for improved customer service, increased agility and availability. Working with multiple vendor/partners to deliver existing services against Key Performance Indicators, managing performance against contractual terms and identifying new / rationalizing existing services. Ensuring Service Operations, Knowledge Management, Continuous Improvement, Service Level & Availability Management are operationalized across the team. Developing and guiding direct reports by providing career path conversations and mentoring, helping them achieve their goals through effective development and training plans.
The Walt Disney Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Similar Remote Jobs
Manager, Application Support (SAP BRIM)
Posted on: 02-12-2024 03:10
MSFT 365 Expert for Apple
Posted on: 02-12-2024 03:10
Sr. IT Project Manager | Remote in Gallatin, TN
Posted on: 02-12-2024 03:10
Amazon Customer Service Center ( Part Time Work At Home) Up to $25/hr
Posted on: 02-12-2024 03:10
Clerks. Part Time Data Entry Home Based
Posted on: 02-12-2024 03:10
Entry level remote agent
Posted on: 02-12-2024 03:10
Product Review Remote Job
Posted on: 02-12-2024 03:10
Nothing for you? Apply Anyway!
Posted on: 02-12-2024 03:10
Lab Dispatcher+CSR - Remote OVERNIGHT Mon-Fri 10p-630am Central Time
Posted on: 02-12-2024 03:10
Remote Executive Administrative Assistant
Posted on: 02-12-2024 03:10
Software engineer security
Posted on: 02-10-2024 00:00
Remote $23/hr. Experienced Call Center Team Lead- FLORIDA
Posted on: 31-10-2024 05:15
Director, Supplier Partnerships - Airlines, Car & Rail
Posted on: 21-11-2024 08:14
(Urgent! Remote) Product Tester Jobs ? High Paying
Posted on: 18-02-2025 03:58
Senior Executive Coach, Global Executive Development
Posted on: 31-01-2025 10:03
Vice President - Delivery, Telecom
Posted on: 08-12-2024 17:20
(Get 27.50/H) Online Remote Jobs For College Students
Posted on: 16-07-2024 18:42
CDL Class A Delivery Driver - Home Daily
Posted on: 14-02-2025 07:18
Join Concentrix Work From Home: Remote Job Opportunities
Posted on: 13-09-2024 00:00
Virtual Account Representative (Remote )
Posted on: 05-11-2024 03:45