Live Chat Support Specialist remote job
As a Live Chat Support Specialist, you will be responsible for delivering exceptional customer service through live chat platforms. You will engage with customers to answer questions, resolve issues, and provide information about products and services. Your ability to communicate effectively and efficiently in a digital environment will be vital to ensuring customer satisfaction and loyalty.
Key... Responsibilities: ? Customer Engagement: Initiate and manage live chat interactions with customers, providing timely and accurate responses to inquiries. ? Issue Resolution: Identify and resolve customer issues or concerns promptly, escalating more complex issues to the appropriate departments as necessary. ? Product Knowledge: Maintain a comprehensive understanding of the company's products and services to effectively assist customers and promote offerings. ? Documentation: Accurately document customer interactions, including issues reported, solutions provided, and customer feedback, in the customer relationship management (CRM) system. ? Collaboration: Work closely with other team members and departments to enhance customer experience and ensure consistent messaging across channels. ? Feedback Collection: Gather customer feedback and insights during interactions to contribute to continuous improvement efforts within the organization. ? Training and Development: Participate in training programs to stay updated on new products, services, and support processes
Similar Remote Jobs
Live Chat Support Specialist remote job
Posted on: 11-11-2024 03:51
Work From Home Customer Service Assistant
Posted on: 11-11-2024 03:51
Project Manager-Los Angeles, CA(Remote to start)
Posted on: 11-11-2024 03:51
Remote Part Time Data Entry Clerk
Posted on: 11-11-2024 03:51
Live Chat Operators ? Immediate Start
Posted on: 11-11-2024 03:51
Virtual Hiring Event-Medical Receptionist-Columbia-November 14 (646290)
Posted on: 11-11-2024 03:51
Admin Data Entry Operator / Typist
Posted on: 11-11-2024 03:51
Work From Home Customer Support Assistant
Posted on: 11-11-2024 03:51
Customer Service Advocate - National Remote
Posted on: 11-11-2024 03:51
Part-Time Customer Service Specialist (CA ONLY)
Posted on: 11-11-2024 03:51
Customer Service Agent - Flexible Work-from-Home Opportunity
Posted on: 29-08-2024 00:00
American Express Virtual Assistant (Work At Home)
Posted on: 22-08-2024 00:00
Remote Benefits Manager
Posted on: 14-02-2025 07:17
HR Coordiantor/Payroll & Admin $25hr-$30 DOE
Posted on: 30-07-2024 02:02
Social Strategist & Copywriter ? Remote (Texas), Part-Time
Posted on: 30-10-2024 05:36
EAP Consultant-CRMH, Day/Evening Flexibility in Roanoke, VA
Posted on: 19-11-2024 06:07
Remote 4-Day (Weekend) Shift Customer Care ? Phone and Chat in Pennsylvania
Posted on: 21-02-2025 00:00
REMOTE: Marketing Data Analyst
Posted on: 22-09-2024 00:00
Virtual Assistant - Help me stay focused and organized
Posted on: 02-02-2025 00:00
Remote Data Entry Clerk Jobs Part Time Entry Level
Posted on: 12-09-2024 00:00