Live Chat Representative

Job Description:

We are looking for an enthusiastic and customer-oriented Live Chat Representative to join our team. In this role, you will be the go-to person for our customers, providing real-time support via live chat. Your main responsibility will be to address inquiries, resolve issues, and deliver solutions efficiently, ensuring a high-quality experience for every customer.

Key Responsibilities:

Interact with customers via live chat to answer questions, provide information, and resolve issues.

Maintain professionalism and empathy in all customer interactions.

Manage multiple chat sessions simultaneously while ensuring each customer?s needs are met.

Accurately document customer interactions and feedback in our CRM system.

Work closely with other departments to resolve complex issues and escalate when necessary.

Offer proactive support and suggest improvements to enhance customer satisfaction.

Stay informed about product updates and company policies to assist customers... effectively.

Requirements:

High school diploma or equivalent; college degree preferred.

Previous experience in a customer service role, particularly in a live chat setting.

Excellent written communication skills with a focus on clarity and professionalism.

Strong problem-solving skills and attention to detail.

Ability to multitask and prioritize effectively in a dynamic environment.

Proficiency in live chat software and CRM systems.

Availability to work various shifts, including evenings and weekends, as required.

Benefits:

Competitive salary and performance-based bonuses.

Comprehensive health, dental, and vision insurance plans.

Generous paid time off (PTO) and holidays.

Opportunities for career advancement and professional development.

Flexible remote work options for eligible positions.

Wellness programs and initiatives to support work-life balance.

A supportive and inclusive workplace culture.

Benefits:

Retirement Savings Plan

Paid Time Off

Sign on Bonus

Professional Development

Employee Assistance Program (EAP)

Wellness Programs

Employee Discounts

Flexible Work Arrangements