Live Chat Representative
Job Description: As a Live Chat Representative, your primary role is to provide exceptional customer support and assistance through live chat platforms. You will engage with customers to address inquiries, troubleshoot issues, and provide product or service information to ensure a seamless customer experience.
Key Responsibilities: ? Engage with customers through live chat to promptly address questions, concerns, and issues. ? Resolve customer inquiries by providing accurate information about products, services, or account details. ? Troubleshoot and resolve basic technical or account-related issues, escalating more complex concerns as needed. ? Track and document customer interactions, updates, and resolutions in the company?s CRM or ticketing system. ? Collaborate with other customer support teams to improve the overall customer experience. ? Maintain professionalism, empathy, and patience during all customer interactions to ensure a positive service experience. ? Stay up-to-date with product knowledge, company policies, and system changes to provide accurate support.
Requirements: ? Strong written communication skills with excellent grammar and spelling. ? Problem-solving abilities and comfort with troubleshooting. ? Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously. ? Experience in customer service or a similar support role is preferred. ? Familiarity with CRM software, live chat tools, and basic technical troubleshooting is beneficial.
Job Type: Full-time / Part-time / Remote
Similar Remote Jobs
Live Chat Representative
Posted on: 19-11-2024 06:06
Customer Support Agent
Posted on: 19-11-2024 06:06
Business Services Trainee
Posted on: 19-11-2024 06:06
Customer Service/Sales Representative
Posted on: 19-11-2024 06:06
Data entry specialist
Posted on: 19-11-2024 06:06
Customer Service Advisor
Posted on: 19-11-2024 06:06
Customer Service Associate
Posted on: 19-11-2024 06:06
Completing Online Offers
Posted on: 19-11-2024 06:06
Data Entry Specialist
Posted on: 19-11-2024 06:06
Call Center Assistant
Posted on: 19-11-2024 06:06
Benefits Specialist (Work from home) - Flexible hours
Posted on: 16-11-2024 00:00
Data Entry Part Time Weekend Jobs (Work From Home Remote)
Posted on: 20-11-2024 13:46
UX Research Intern (Remote)
Posted on: 26-09-2024 00:00
Customer Service/Data Entry Representative -100% Remote
Posted on: 19-07-2024 07:10
Data Entry Remote Jobs At Disney From Home $27/Hour
Posted on: 11-08-2024 00:00
Collider News Writer
Posted on: 16-07-2024 18:36
Customer Engineer - Dynamics CRM
Posted on: 20-01-2025 00:00
Aetna Remote Data Entry Jobs ? Entry Level
Posted on: 16-07-2024 18:59
Entry Level Job (Full Time) (Yelp) $45/HR In Argentina
Posted on: 27-08-2024 00:00
Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists
Posted on: 07-11-2024 05:43