Live Chat Agent - WFH
Remote, USA
Full-time
Posted 2025-03-14
We are seeking a motivated and customer-oriented Remote Live Chat Agent to join our team. In this role, you will be responsible for providing exceptional customer support via live chat, resolving inquiries, and ensuring a positive customer experience from the comfort of your home office. The ideal candidate will possess excellent communication skills, a knack for problem-solving, and the ability to manage multiple chat sessions simultaneously. Key Responsibilities: Provide timely and professional support to customers via live chat, addressing inquiries and resolving issues effectively. Maintain a high level of customer satisfaction by offering accurate information and solutions. Handle multiple chat conversations concurrently while ensuring accuracy and efficiency. Utilize company resources, including knowledge bases and CRM tools, to assist customers and provide relevant solutions. Document and track customer interactions and feedback in the CRM system. Escalate complex issues or complaints to appropriate departments or supervisors as needed. Follow up with customers to ensure their concerns are resolved and their experience is positive. Meet or exceed performance metrics and targets, including response times and customer satisfaction scores. Continuously update knowledge of company products, services, and policies to provide accurate and relevant support. Qualifications: High school diploma or equivalent; additional relevant certifications or coursework is a plus.
Similar Remote Jobs
Live Chat Agent - WFH
Posted on: 31-01-2025 09:58
Remote Chat Operator No Experience
Posted on: 31-01-2025 09:58
facebook remote jobs no experience
Posted on: 31-01-2025 09:58
Senior Data Scientist (Generative AI)
Posted on: 31-01-2025 09:58
Stay-at-home Parent - Virtual Assistant
Posted on: 31-01-2025 09:58
Peer Support Specialist - Telehealth
Posted on: 31-01-2025 09:58
Entry Level Administrative Assistant- Remote
Posted on: 31-01-2025 09:58
Contact Center Professionals-Remote from TN
Posted on: 31-01-2025 09:58
Telecommute Medical Coder (CPT Assistant)
Posted on: 31-01-2025 09:58
Part Time Remote Graphic Designer
Posted on: 31-01-2025 09:58
[Entry Level/No Experience] CVS Health data entry jobs - Hiring Now
Posted on: 16-07-2024 18:48
Doordash Virtual Assistants Jobs (Full Time, Remote) $320/Day
Posted on: 27-12-2024 04:28
Part-Time Human Resources Manager
Posted on: 06-11-2024 04:54
Implementation Manager, Amazon Business Professional Services
Posted on: 20-11-2024 13:46
Admin Data Entry Clerk-Remote Work From Home Virtual Receptionist
Posted on: 21-11-2024 08:14
Claims Specialist II, General Liability
Posted on: 16-07-2024 18:44
American Express Remote ($22 An Hour) Jobs
Posted on: 16-07-2024 18:37
Virtual Sales Representative
Posted on: 08-12-2024 17:19
Fully Remote - Customer Service Representative
Posted on: 16-08-2024 00:00
Coca Cola Remote Opinion Sharing and Data Entry Job Opportunity
Posted on: 16-07-2024 18:53