Junior Tech Support Specialist (24/7 live-chat Team)
Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients? mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level... position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
We?re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
Working hours: 4 shift schedule: Mon-Fri 12 am- 9 am US EST/ 4 pm-12 pm US EST, Sat, Sun- full coverage - rotation schedule; 2 shift schedule: 9 pm - 9 am CST / 9 am - 9 pm CST - rotation schedule; 5 days shift (Sun is a working day): 11 am - 7 pm EST
Primary Responsibilities
? Understanding our banking software and apps in-depth
? Coordinating with software technicians, technical support, and developers as needed
? Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
? Handling technical processes and the ability to explain such processes to less-technical people
Requirements
? Excellent written and spoken English
? Ability to establish good working relationship with customers
? Solid troubleshooting ability
? Ability to learn technical skills quickly
? In-depth learning and understanding of our mobile and online banking products
? Coordination with developers to investigate and diagnose issues
? Ability to manage a dynamic work load with many concurrent tasks
? Managing, monitoring, and improving the quality of the tech support process
As Plus
? Experience in banking live-chat would be a huge asset
? Experience in technical support
? Experience with a Dialogflow
? Experience with various mobile phone platforms, especially iOS and Android
? Project management experience
? Working directly with US-based customer
? Knowledge of US banking system
Our Benefits
? Fully remote work
? Long-term employment
? Competitive salary
? Paid sick leave and internal medical insurance policy
? Community of practice, regular knowledge sharing among colleagues
? Internet compensation (50$ per month)
? Friendly and easy-going international team and colleagues
Similar Remote Jobs
Junior Tech Support Specialist (24/7 live-chat Team)
Posted on: 07-10-2024 00:00
Mainframe/ TSM Support Engineer (Night Shift)_Remote work
Posted on: 07-10-2024 00:00
Entry Level/Work From Home / Hotel Reservationist
Posted on: 07-10-2024 00:00
Muddy Stilettos, ???????Editor - Muddy Stilettos Herts/Beds
Posted on: 07-10-2024 00:00
Amazon Flex Delivery Driver - Earn $15.00/hr
Posted on: 07-10-2024 00:00
Amazon Package Delivery Driver - Earn $18.00/hr
Posted on: 07-10-2024 00:00
YouTube Creator Sales Executive at Bored Panda
Posted on: 07-10-2024 00:00
Outpatient Therapist - Hybrid or Remote Schedule
Posted on: 07-10-2024 00:00
Career Ambassador, HR Specialist, Performance Management Team
Posted on: 07-10-2024 00:00
Contract Education Writer at The Educator's Room
Posted on: 07-10-2024 00:00
Amazon DSP Advertising Strategist (International) - Virtual/Remote
Posted on: 14-10-2024 04:22
Remote Job Apple (Customer Service) ? MySmartPros
Posted on: 19-11-2024 06:07
Remote Master's Level Therapist
Posted on: 19-02-2025 06:28
Regional Sales Manager | DoorDash | Remote (North America)
Posted on: 07-09-2024 00:00
Physical Therapy Billing
Posted on: 29-08-2024 00:00
Pharmacy Tech I (Call Center)
Posted on: 23-09-2024 00:00
Customer Service Rep (Remote US)
Posted on: 13-11-2024 04:54
Manager-International Account Development
Posted on: 31-01-2025 09:56
Apple Remote Live Chat Customer Support Jobs
Posted on: 22-09-2024 00:00
Restaurant Support Specialist - Customer Retention (Remote)
Posted on: 03-09-2024 00:00