Junior Tech Support Specialist (24/7 live-chat Team)
Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients? mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
We?re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
Working hours: 5 days shift (Sat, Mon, Fri are working days): 10 am - 6 pm EST.
Primary Responsibilities
? Understanding our banking software and apps in-depth
? Coordinating with software technicians, technical support, and developers as needed
? Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
? Handling technical processes and the ability to explain such processes to less-technical people
Requirements
? Excellent written and spoken English
? Ability to establish good working relationship with customers
? Solid troubleshooting ability
? Ability to learn technical skills quickly
? In-depth learning and understanding of our mobile and online banking products
? Coordination with developers to investigate and diagnose issues
? Ability to manage a dynamic work load with many concurrent tasks
? Managing, monitoring, and improving the quality of the tech support process
As Plus
? Experience in banking live-chat would be a huge asset
? Experience in technical support
? Experience with a Dialogflow
? Experience with various mobile phone platforms, especially iOS and Android
? Project management experience
? Working directly with US-based customer
? Knowledge of US banking system
Our Benefits
? Fully remote work
? Long-term employment
? Competitive salary
? Community of practice, regular knowledge sharing among colleagues
? Internet compensation (50$ per month)
? Friendly and easy-going international team and colleagues.
Similar Remote Jobs
Junior Tech Support Specialist (24/7 live-chat Team)
Posted on: 24-01-2025 04:50
Wayfair Customer Service Remote Jobs
Posted on: 24-01-2025 04:50
American Express Remote jobs(Virtual assistant)
Posted on: 24-01-2025 04:50
Web Chat Representative
Posted on: 24-01-2025 04:50
American Express Remote Jobs (Virtual Assistant) $33/Hr
Posted on: 24-01-2025 04:50
SAP PP/QM with some Fiori experience
Posted on: 24-01-2025 04:50
Part Time, Remote Data Entry Clerk, *URGENT HIRE in Denver, CO
Posted on: 24-01-2025 04:50
Live Chat Support Agent - Remote
Posted on: 24-01-2025 04:50
Flexible and Remote- Client Service Rep
Posted on: 24-01-2025 04:50
typing job online at home ? DE0419
Posted on: 24-01-2025 04:50
Remote Customer Agent (Entry Level)
Posted on: 27-08-2024 00:00
Virtual Booking Assistant - Work From Home
Posted on: 02-02-2025 00:00
3rd Shift Bilingual (French/English) Service Desk Analyst
Posted on: 08-12-2024 17:20
Associate Director - Software Development
Posted on: 30-11-2024 09:47
Postal Clerk - No Experience Required - Paid Training
Posted on: 26-12-2024 06:12
Medical Records Specialist - Jersey City NJ (On-site)
Posted on: 17-02-2025 05:59
Remote Scheduling Assistant - Entry Level
Posted on: 04-02-2025 19:19
Flexible Typing Jobs from Home in the UK: Remote Positions
Posted on: 19-02-2025 06:29
Social Media Moderator
Posted on: 14-02-2025 07:18
Industry Marketing Manager, Corporate Solutions (Remote)
Posted on: 16-07-2024 18:44