Junior Tech Support Specialist (24/7 live-chat Team)
Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients? mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
We?re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
Working hours: 2 shift schedule: 9 pm - 9 am CST / 9 am - 9 pm CST - rotation schedule
Primary Responsibilities
? Understanding our banking software and apps in-depth
? Coordinating with software technicians, technical support, and developers as needed
? Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
? Handling technical processes and the ability to explain such processes to less-technical people
Requirements
? Excellent written and spoken English
? Ability to establish good working relationship with customers
? Solid troubleshooting ability
? Ability to learn technical skills quickly
? In-depth learning and understanding of our mobile and online banking products
? Coordination with developers to investigate and diagnose issues
? Ability to manage a dynamic work load with many concurrent tasks
? Managing, monitoring, and improving the quality of the tech support process
As Plus
? Experience in banking live-chat would be a huge asset
? Experience in technical support
? Experience with a Dialogflow
? Experience with various mobile phone platforms, especially iOS and Android
? Project management experience
? Working directly with US-based customer
? Knowledge of US banking system
Our Benefits
? Fully remote work
? Long-term employment
? Competitive salary
? Community of practice, regular knowledge sharing among colleagues
? Internet compensation (50$ per month)
? Friendly and easy-going international team and colleagues.
Similar Remote Jobs
Junior Tech Support Specialist (24/7 live-chat Team)
Posted on: 22-11-2024 05:34
Data Entry Work From Home - Entry Level
Posted on: 22-11-2024 05:34
Account Manager - Work From Home
Posted on: 22-11-2024 05:34
Call Center Agent - 100% Work From Home
Posted on: 22-11-2024 05:34
Southwest Airlines Entry Level Remote Customer Service Jobs (Part Time)
Posted on: 22-11-2024 05:34
Petroleum Transport Driver
Posted on: 22-11-2024 05:34
Amazon Product Review Video Creators Needed
Posted on: 22-11-2024 05:34
Data Entry Specialist - Flexible Part-Time Opportunities
Posted on: 22-11-2024 05:34
No Experience Fedex data entry jobs - Apply Now
Posted on: 22-11-2024 05:34
Deliver with Gopuff
Posted on: 22-11-2024 05:34
Work from Home - Client Advisor
Posted on: 15-12-2024 15:02
Social Services - Entry Level - Full Time
Posted on: 19-12-2024 18:04
Principal Data Analyst (Remote)
Posted on: 16-07-2024 19:06
Costco Remote Jobs (NOW HIRING)
Posted on: 11-07-2024 07:46
Analyst - Operations
Posted on: 11-12-2024 17:45
$17 - $19/hour Work from Home Experienced Medical Claims Representative***San Antonio, TX***
Posted on: 26-08-2024 00:00
Global Communications Manager, AppleCare
Posted on: 03-09-2024 00:00
Data Entry Clerk – Full Time / Part Time (Entry Level) – Remote
Posted on: 19-09-2024 00:00
American Express Data Entry Remote Jobs ? Part-Time
Posted on: 11-09-2024 00:00
Part-Time Internet Evaluator - Flexible Hours
Posted on: 16-01-2025 19:16