Income Protection Claims / Quality Assurance Assessor
Due to continued growth my client, a household name in the UK insurance industry, currently seeks an experienced Income Protection Claims / Quality Assurance Assessor to join their friendly team (remote or hybrid). Duties will include:
? Managing claims where complaints or technical issues have been raised regarding customer outcomes
? Taking ownership of appeals and complaints and ensuring that they are handled in a fair, compliant and transparent fashion.
? Analysing claims files to ensure claims have been assessed fairly and requesting further evidence where required
? Handling all aspects of customer communication throughout the claims process.
? Liaising with internal and external sources in order to secure all necessary information in order to effectively assess claims.
? Use of technical expertise, medical knowledge and logical reasoning to confirm validity of initial claims decision or make necessary changes required to provide the customer with a fair outcome.
? Identifying... potentially fraudulent claims and raising concerns with the management team.
? Support less experienced colleagues with training and development.
? Handling complex and contentious claims involving fraud or potential litigation.
? Providing input into opportunities for process and procedural improvement.
Applicants must possess a proven background in Income Protection (or medical) claims with the ability to logically assess through to conclusion. You will possess good all round medical knowledge along with a thorough understanding of claims processes and philosophy. Excellent communication skills are a pre-requisite along with the ability to handle sensitive situations using empathy and understanding.
This is a great opportunity to join a leading insurer offering flexible working, a generous remuneration, benefits and bonus package, great working environment and outstanding prospects for development
Similar Remote Jobs
Income Protection Claims / Quality Assurance Assessor
Posted on: 30-09-2024 00:00
German Customer Support Specialist - Part Time
Posted on: 30-09-2024 00:00
Remote Tutor | Work From Home Opportunities
Posted on: 30-09-2024 00:00
Travel Physical Therapist - $2,380 per week
Posted on: 30-09-2024 00:00
Sales Representative (Remote and No Experience Needed)
Posted on: 30-09-2024 00:00
(Remote Part Time) Pharmacy Technician Online Instructor
Posted on: 30-09-2024 00:00
Data Entry Form Submitter / Work Remotely
Posted on: 30-09-2024 00:00
Digital Marketing Account Manager | Remote Position
Posted on: 30-09-2024 00:00
Remote Data Entry Jobs For College Students
Posted on: 30-09-2024 00:00
Walmart Remote Careers Jobs ? No Experience
Posted on: 30-09-2024 00:00
Manager, Systems Engineering - SLED West (Remote)
Posted on: 16-07-2024 18:38
CDL Supervisor Dispatcher / Remote / $32 ? $36/hr in Brentwood, TN
Posted on: 09-10-2024 00:00
Remote Event Planner
Posted on: 10-10-2024 00:00
American Express Data Entry Jobs 26/Hr (Remote, Online) ? MySmartPros
Posted on: 16-07-2024 18:44
Remote Data Entry Clerk
Posted on: 28-01-2025 06:21
Service Agent Lost
Posted on: 19-08-2024 00:00
Population Health Strategic Consultant NCQA Lead - Remote in Louisiana
Posted on: 31-01-2025 10:04
Call Center Representative - Roadside Assistance
Posted on: 16-07-2024 18:55
PART TIME DATA ENTRY (REMOTE)
Posted on: 12-09-2024 00:00
Aetna Part/Full Time Remote Jobs (No Degree, No Experience) $290/Day
Posted on: 16-07-2024 18:38