Inbound Energy Customer Care Specialist - Remote
Remote, USA
Full-time
Posted 2025-03-14
Genie Retail Energy?s Customer Service Department is the heart of our company. By coming to work in our department, you will be among the frontline communicators who listen to customer concerns, answer questions, and find solutions for our customers. Our work is interactive, challenging, and critical to our success. Bring your reliability, positive energy, and confidence to the Genie Retail Energy family which offers growth and opportunity. Salary 15.00 to 16.00 an hour plus commission to start Our team is seeking professional candidates to work in a remote environment that have the ability to work well both individually and within a team. The top 4 qualifications include being reliable, energetic with a positive attitude, a good listener, and great problem solver The position offers a variety of responsibilities and will challenge you daily: Duties and Responsibilities: ? Answering phones from customers professionally and responding to customer inquiries and complaints. ? Focus of customer retention. ? Providing customers with the organization?s service standards. ? Identifying, escalating priority issues and reporting to the high-level management. ? Routing inbound calls to the appropriate resources. ? Following up complicated customer calls where required. ? Completing call notes and call reports as necessary and updating them in the CRM. ? Obtaining and evaluating all relevant data to properly handle and document complaints and inquiries. ? Recording details of comments, inquiries, complaints, and actions taken. ? Other duties as assigned. Requirements: ? High School Diploma/GED ? Bilingual a plus ? Some sales and customer service experience ? Excellent communication skills, including verbal with proper grammar. ? Excellent computer skills. ? Detail-oriented with the ability to multitask. ? Some experience with MS Excel is a plus ? Able to react effectively and calmly in escalated situations Benefits Program: ? Competitive Wages ? Medical, Dental and Eye insurance available ? Vacation and Sick time ? 401K benefits
Similar Remote Jobs
Inbound Energy Customer Care Specialist - Remote
Posted on: 31-01-2025 10:03
Remote Work - Need Project Coordinator - IMS Scheduler
Posted on: 31-01-2025 10:03
Teleperformance Remote Jobs
Posted on: 31-01-2025 10:03
Remote Administrative Assistant (Part-time)
Posted on: 31-01-2025 10:03
Remote Psychic & Tarot Reader Positions - US & CANADA
Posted on: 31-01-2025 10:03
Temporary Full-Time SharePoint Information Specialist | Remote | The Carter Center
Posted on: 31-01-2025 10:03
Virtual Customer Care Specialist
Posted on: 31-01-2025 10:03
JavaScript Virtual Machine Compiler Engineer
Posted on: 31-01-2025 10:03
[Entry Level/No Experience] Ups Data Entry Remote Jobs WFH
Posted on: 31-01-2025 10:03
Airbnb Customer Services familiar with Guesty/Operto Teams ? Contract to Hire
Posted on: 31-01-2025 10:03
Doordash Remote Jobs @($25/Hour)
Posted on: 24-01-2025 04:52
Program Management Advisor
Posted on: 10-10-2024 00:00
WFH Administrative Assistant/Customer Service
Posted on: 22-10-2024 05:27
Product Owner, Crew Accommodations
Posted on: 26-12-2024 06:11
Senior Engineer - Java/Cloud
Posted on: 01-11-2024 07:54
Administrative Assistant/Data Entry Specialist
Posted on: 11-01-2025 15:33
Remote Front-End Software Engineer Jobs | Turing
Posted on: 01-10-2024 00:00
Installation Technician - Nights
Posted on: 07-10-2024 00:00
Inside Sales Representative / Customer Service
Posted on: 02-08-2024 17:49
Manager, Project Management- Capital One Software (Remote)
Posted on: 16-07-2024 19:06