Help Desk - Weekend Shift - FULLY REMOTE

Employer Industry: Retail
Why Consider This Job Opportunity...
? Opportunity for career advancement and growth within the organization
? Competitive pay and benefits package starting on the 31st day of employment
? Fully remote work opportunity
? Supportive and inclusive work environment
? Chance to work with a team of 19 service desk employees
What To Expect (Job Responsibilities)
? Provide tiered support for call in, email, or chat generated incidents
? Manage incidents using incident management, knowledge base, and request fulfillment processes
? Maintain activity data for timeliness, accuracy, relevancy, escalation, and status
? Intake tickets and be the first remote support person for the organization
? Diagnose and resolve incidents remotely with software and hardware functions
What Is Required (Qualifications)
? 3+ years of experience in a Help Desk role working remotely
? Experience working with POS systems at retail stores
? 6+ months of experience supporting PC software, hardware, and peripherals in an office environment
? Experience working on Microsoft Teams and other Microsoft Suite tools
? Experience using Cisco Jabber for phone calls
How To Stand Out (Preferred Qualifications)
? Bilingual in Spanish
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