Help Desk Analyst Remote Job | 18 - 25 USD/hour
Are you a tech-savvy individual with a knack for problem-solving? MagnaCarta is on the lookout for a dynamic Help Desk Analyst to join our remote IT support team. In this part-time role, you'll be the go-to person for resolving technical issues, providing exceptional support to both internal and external customers. With a competitive hourly rate of $18 - $25, this position offers the perfect opportunity for you to leverage your technical skills while working from the comfort of your home.
As a Help Desk Analyst, you will tackle a range of technical problems, from hardware and software glitches to network connectivity issues. Your role will involve diagnosing problems, managing incidents, and maintaining detailed documentation to ensure efficient issue resolution. You'll also play a crucial role in user training and system monitoring, helping to enhance overall productivity and system performance.
We?re seeking candidates with 1-3 years of technical support experience and a solid... understanding of Windows, macOS, and basic networking. If you excel in delivering top-notch customer service, have strong analytical and communication skills, and are eager to collaborate with a dedicated IT team, we want to hear from you. Apply now to be part of a company that values innovation and exceptional support
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