Healthcare Customer Service Representative - Remote - UMA Grads Only
About the position
The Healthcare Customer Service Representative role at Teleperformance USA is a remote position designed for recent UMA graduates. The primary purpose of this role is to field customer inquiries and provide innovative solutions to various questions, issues, and concerns related to healthcare services. Representatives will engage with customers through multiple communication channels, ensuring a high level of service and support while contributing to a collaborative team environment.
Responsibilities
? Connect with customers via phone/email/chat/social media to resolve their questions or concerns
,
? Calmly attempt to resolve and de-escalate any issues
,
? Escalate interactions when necessary and appropriate
,
? Respond to requests for assistance and/or possible processing payments
,
? Track all call related information for auditing and reporting purposes
,
? Provide feedback on call issues
,
? Upsell if required
Requirements
? Ability to work remotely in a virtual team environment
,
? 6 months Customer service experience preferred
,
? Over 18 years of age
,
? Ability to type 25 wpm
,
? High School Graduate or GED
,
? Comfort with desktop computer system
,
? Proven oral & written communication skills
,
? Logical problem-solving skills
,
? Ability to navigate Windows operating systems
,
? Organization and work prioritization skills
Nice-to-haves
Benefits
? Paid Training
,
? Competitive Wages
,
? Full Benefits (Medical, Dental, Vision, 401k and more)
,
? Paid Time Off
,
? Employee wellness and engagement programs
Similar Remote Jobs
Healthcare Customer Service Representative - Remote - UMA Grads Only
Posted on: 19-02-2025 06:27
Client Services Associate
Posted on: 19-02-2025 06:27
Remote Senior Bookkeeper, Public Accounting
Posted on: 19-02-2025 06:27
Amazon Flex Delivery ? Costa Mesa, CA
Posted on: 19-02-2025 06:27
RN Progressive Care Unit
Posted on: 19-02-2025 06:27
Medical Data Entry Specialist
Posted on: 19-02-2025 06:27
PH - Switcher CDL FT
Posted on: 19-02-2025 06:27
Amazon is hiring: Product Manager - Tech, Amazon Music, Payments in Culver City
Posted on: 19-02-2025 06:27
Remote Call Center Representative - Flexibility, Balance and Freedom to work!
Posted on: 19-02-2025 06:27
Software Engineer, Mail Experience
Posted on: 19-02-2025 06:27
Licensed Healthcare Representative - Remote | WFH
Posted on: 02-08-2024 17:48
Inventory Operations Associate
Posted on: 02-02-2025 00:00
Home Based/Remote FW Pilots (Regional Coverage)
Posted on: 16-09-2024 00:00
Chat Support Assistant
Posted on: 10-10-2024 00:00
Healthcare Business Analyst with Robotics process automation (RPA...
Posted on: 16-07-2024 18:42
Fedex Data Entry Clerk |Entry Level|No Experience|
Posted on: 03-01-2025 07:35
Fully remote entry level
Posted on: 07-09-2024 00:00
Lead Director, Provider Network Management
Posted on: 17-12-2024 18:02
Online Chat Jobs At Meggitt Baltimore Inc No Experience - Part-Time
Posted on: 02-09-2024 00:00
Data Entry Specialist
Posted on: 18-02-2025 03:58