Healthcare Customer Service Representative
Description:
? Answer inbound phone calls for clients' members regarding healthcare benefits
? Opportunity to earn additional cash incentives
? Handle a high volume of incoming calls
? Gather customer information, assess needs, and educate customers
? Resolve customer issues via one-call resolution guidelines
Requirements: ? High school diploma or GED ? Ability to pass a drug screen and background check ? Healthcare background experience is a plus ? Comfortable with medical terminology ? A dedicated area to work area, free from distractions and background noises ? Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted) ? Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens ? Strong decision-making and analytical abilities ? Ability to identify customer needs and articulate products and services ? Schedule flexibility to include weekends, evenings, possible... holidays, and occasional overtime ? Highly developed sense of integrity and commitment to customer satisfaction ? Meet all attendance and dependability requirements ? Be a team player ? Standard Connect and Speed Wired Ethernet connection 50 Mb/s download, 10 Mb/s upload (wireless is not permitted)
Benefits:
? Medical, dental, vision, and 401K benefits
? Earned PTO
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