GVP - Trust and Safety

Description:
? Concentrix is a leading global provider of customer experience (CX) solutions and technology.
? You will lead the global team of over 23,000 game changers responsible for protecting our users, platforms and communities from abuse.
? Develop and implement a comprehensive trust and safety strategy aligned with organizational goals.
? Create and maintain policies and guidelines to prevent and mitigate fraudulent activities.
? Conduct in-depth red teaming exercises to identify potential threats and vulnerabilities.
? Lead the creation and execution of business development strategies focused on generative AI, data annotation, and labeling.
? Build and maintain strong relationships with prospective clients.

Requirements: ? 10+ years of proven success in business development and consultative experience in the Trust & Safety industry ? 15+ years of leadership experience managing staff ? 10+ years of previous outsourcing/BPO, operations, or management consulting experience ? 10+ years of experience in various aspects of the Trust & Safety space, with a heavy focus on Generative AI, Data Labeling/Annotation, and Crowdsourcing ? Strong analytical thinking, proactive attitude, and excellent written and oral communication skills ? Outstanding negotiation and business management skills ? Highly detailed-oriented with the ability to manage tight deadlines ? Proven experience in sales, with a focus on hunting new logos or opportunities ? Strong understanding of internet safety, privacy, and online community dynamics ? Familiarity with legal and regulatory requirements related to safety and AI ? Demonstrated leadership and team management experience

Benefits:
? medical, dental, and vision insurance
? comprehensive employee assistance program
? 401(k) retirement plan
? paid time off and holidays
? paid learning days

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