Freelance Chat Moderator - Work Remote

The House of Mercier is seeking a Freelance Chat Moderator to join our remote team. In this role, you will play a key part in moderating live chat sessions, ensuring that interactions are respectful, informative, and comply with community guidelines. You will engage with a diverse community of users and help maintain a positive online environment. If you are passionate about online community building and enjoy facilitating engaging conversations, we would love to hear from you!

Responsibilities
? Oversee live chat interactions to ensure adherence to community standards.
? Engage with users, fostering a welcoming and supportive atmosphere.
? Quickly identify and resolve any inappropriate behavior or content during chats.
? Assist users with inquiries related to chat policies and community guidelines.
? Collaborate with fellow moderators to enhance moderation techniques and improve user experience.
? Monitor chat interactions for trends and provide feedback on community concerns.
? Participate in training sessions to stay updated on best practices and community standards.
? Strong written and verbal communication skills.
? Proficient in English; knowledge of additional languages is an asset.
? Prior experience in chat moderation, customer service, or a similar role is preferred.
? Exceptional attention to detail and ability to manage live discussions effectively.
? Strong critical thinking and problem-solving skills.
? Familiarity with online chat platforms and moderation tools.
? Able to work independently in a remote environment and maintain a flexible schedule.
? Must be eligible to work as a freelancer.
? * The opportunity to work from the comfort of your home. A perfect work-life balance.
? Being part of a multicultural team with a diverse background.
? A long term commitment with the opportunity for progression.
? Various incentive and bonus payout structures based on performance and time.
? Personalized training with access to our web based knowledge library.