Fleet Management Officer

A prospective company currently awaiting its licence from the Central Bank is seeking a committed and detail-oriented Credit Analyst to join our team of professionals.

This role includes managing a portfolio of customer vehicles, ensuring they are well-maintained, that scheduled maintenance and repairs are performed correctly, and conducting regular vehicle inspections.

Key responsibilities will include, but not be limited to:
? Manage a portfolio of vehicles for customers under fleet management, ensuring vehicles are in optimal condition. Oversee scheduled maintenance and repairs, conduct regular inspections, and consistently deliver VIP service.
? Ensure that clients? vehicles are safe, roadworthy, and in good running and physical condition at all times.
? Obtain and update mileage logs and servicing estimators with the latest vehicle mileage.
? Ensure all vehicles under your portfolio have the appropriate licenses to operate on the roads of Seychelles, including MVL, insurance... fitness certificates, and any special licenses such as A-Carriers or B-Carriers licenses.
? Ensure all periodic maintenance, servicing, and repairs are conducted according to manufacturers? standards.
? Control maintenance costs for vehicles under your portfolio without compromising safety. Ensure warranty items are recovered, and parts are replaced only when necessary, and propose alternative repair methods when required.
? Ensure customer mobility by arranging a replacement vehicle when applicable and necessary.
? Ensure that all necessary documents and authorizations for interventions are obtained.
? Provide customer feedback before, during, and after interventions. Escalate and address any issues promptly when required.
? Ensure that all customers are treated professionally, irrespective of their portfolio. Escalate and address any complaints received.
? Manage the established process for handling accidents, ensuring thorough follow-up from the incident to claim processing, repair, and vehicle delivery.
? Ensure that any ordered parts are received within the promised timeframe and installed on the vehicle promptly.
? Respond to customer requests by providing off-site assistance as needed.
? Visit workshops to inspect and verify parts or vehicles, and coordinate with customers for the return and pickup of vehicles after the contract expires.
? Assist in the achievement and delivery of high level of customer service standards.
Job Requirements

Qualifications and Experience:
? Diploma in Automotive Mechanic
? Certificate/Diploma in Management
? Minimum 4 years in the mechanic sector

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