EAP Worklife Customer Support Associate

Remote, USA Full-time Posted 2025-03-13

Welcome to CVS Health! We are seeking a highly motivated and customer-focused individual to join our team as an EAP Worklife Customer Support Associate. As a leading healthcare company, we value our employees and their commitment to providing exceptional service to our customers. In this role, you will be responsible for assisting our EAP Worklife customers with a variety of inquiries and concerns, ensuring their satisfaction and promoting the well-being of our employees. If you are passionate about helping others, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Greet and welcome EAP Worklife customers in a friendly and professional manner.
Respond to customer inquiries and concerns promptly and accurately.
Maintain a thorough understanding of CVS Health's products and services, including the EAP Worklife program.
Provide excellent customer service and ensure customer satisfaction.
Identify and resolve customer issues in a timely manner.
Communicate effectively with EAP Worklife customers through various channels, such as phone, email, and chat.
Collaborate with other team members to ensure efficient and effective customer service.
Stay updated on industry trends and changes in policies and procedures related to EAP Worklife services.
Document and maintain accurate records of customer interactions and inquiries.
Promote the well-being of CVS Health's employees by providing support and resources through the EAP Worklife program.
Adhere to company standards and guidelines for customer service and confidentiality.
Continuously seek opportunities for improvement in customer service processes and procedures.
Participate in training and development programs to enhance knowledge and skills.
Follow all company policies and procedures related to customer service and ethical business conduct.
Maintain a positive and professional attitude while representing CVS Health to customers.

CVS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Apply Job!

Similar Remote Jobs

EAP Worklife Customer Support Associate

Posted on: 28-11-2024 04:55

Home Sewer Work from Home URGENT HIRE

Posted on: 28-11-2024 04:55

Inventory Stock Associate

Posted on: 28-11-2024 04:55

Patient Svcs Representative

Posted on: 28-11-2024 04:55

Customer Service Advisor, IC

Posted on: 28-11-2024 04:55

Health Concierge Operations

Posted on: 28-11-2024 04:55

Registration Rep, Part -Time 16 Hour, Evening

Posted on: 20-11-2024 13:46

Entry Level Remote Agent - Contract to Hire

Posted on: 19-08-2024 00:00

Remote Data Entry

Posted on: 09-07-2024 07:20

American Express Data Entry Remote Jobs

Posted on: 17-09-2024 00:00

Manager, Data Analytics Ops - Remote

Posted on: 06-02-2025 00:00

Literacy & Professional Learning Specialist

Posted on: 20-11-2024 13:46

Fully Remote , Entry Level Data Entry job

Posted on: 13-12-2024 17:47

Tiny Home Marketing: Evenings 4pm - 8pm

Posted on: 29-09-2024 00:00