Desktop Support Analyst - 100% Remote (3rd Shift/Night shift)
Desktop Support Analyst - 3rd Shift/Night Shift - 10PM-6AM - 100% Remote
Duration: Long Term Contract
Here's What You'll Do:
? Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests.
? Provide remote support over the phone using remote desktop tools.
? Assist employees with installation, configuration, and troubleshooting of computer hardware laptops, desktops, peripherals, printers, mobile devices.
? Install and support desktop software for corporate laptops.
? Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images.
? Document and resolve all tickets in a timely manner, adhering to established SLAs.
? Interact with vendor support to resolve technical problems with hardware and/or software.
? Create and maintain internal IT knowledge base articles to document procedures.
? Create end user documentation ('How To... 'FAQ').
Requirements: ? Experience with Active Directory, Intune, Exchange, and basic network troubleshooting ? Excellent customer service, attention to detail, communication and documentation skills. ? Must be a team player and willing to work 'outside the box' to get things done as needed. ? Experience working in an IT Service Desk environment. ? Experience configuring and troubleshooting Windows & Mac laptop. ? Experience troubleshooting Microsoft Office applications and administering Office 365 accounts. ? Microsoft Teams, Apple MacBook.
Best Regards,
Vishal
- Fax
Truth Lies in Heart
Similar Remote Jobs
Desktop Support Analyst - 100% Remote (3rd Shift/Night shift)
Posted on: 29-10-2024 05:43
Beginner Level Game Tester (Immediate Start / No Experience)
Posted on: 29-10-2024 05:43
Remote Sales Rep: No Cold Calling and Trainings Provided
Posted on: 29-10-2024 05:43
Entry Level Insurance Sales Representative ? Work from Home
Posted on: 29-10-2024 05:43
Remote Office Administrator / Receptionist | Work From Home
Posted on: 29-10-2024 05:43
Remote Call Center Agent - FEMA support - WFH
Posted on: 29-10-2024 05:43
Leadership & Life Coach - Remote with Flexible Hours
Posted on: 29-10-2024 05:43
Work From Home Entry Level Remote Chat Support (Non-phone)
Posted on: 29-10-2024 05:43
Customer Service Representative - Remote - Work from Home
Posted on: 29-10-2024 05:43
Hiring Immediately: Remote Sales Consultant (Teachers encouraged to apply)
Posted on: 29-10-2024 05:43
Systems Engineer, Workday
Posted on: 13-09-2024 00:00
Creative Talent Recruiter - Remote Role
Posted on: 25-11-2024 05:20
Travel Event Planner and Coordinator - Remote | No experience necessary
Posted on: 23-02-2025 00:00
Medical Assistant, Part-Time - Remote in Gahanna, OH
Posted on: 05-09-2024 00:00
Microsoft social media customer support remote job From Home
Posted on: 16-07-2024 18:53
Online Survey Taker
Posted on: 06-10-2024 00:00
Amazon Customer Service Representative (Work From Home) - United...
Posted on: 16-07-2024 18:43
Lead Data Scientist , Clinical AI ( NLP , LLM , GenAI , GCP ) - Remote
Posted on: 31-10-2024 05:15
Full Service Delivery Driver (CDL B)
Posted on: 23-02-2025 00:00
Customer Service and Call Center Jobs at Walmart
Posted on: 16-07-2024 18:57