Data Science & AI Engineer Google Cloud Platform

Remote, USA Full-time Posted 2025-03-14

Job Title: Data Science & AI Engineer Google Cloud Platform

100% Remote, bonus if local to OH

6+ months

Oxford s client is seeking a Senior Data Science & AI Engineer with expertise in cloud platforms, particularly Google Cloud Platform, to work on cutting-edge AI initiatives. Immediate projects involve Google Cloud Platform, including Gemini and Vertex AI capabilities, to automate processes in a large-scale contact center environment.

The role will contribute to multiple AI and data science proof-of-concepts (POCs), focusing on analyzing and processing several thousands of calls weekly, with the aim of operationalizing these systems by the end of the year.

Key Responsibilities: ? Develop automation solutions for Quality Assurance (QA) in a contact center, focusing on transcription, scoring, and analyzing calls using LLMs. ? Collaborate closely with Google Cloud environments to operationalize AI models, with a strong focus on large language models (LLMs) for tasks like call... transcription and scoring. ? Analyze call recordings from the Genesis contact center platform, implementing automation to reduce manual efforts in the call scoring process. ? Organize and structure data within BigQuery, Snowflake, and Tableau for broader business consumption, turning call data into actionable insights. ? Drive Generative AI initiatives, leveraging advanced prompt engineering to extract insights such as call cancellation reasons from large datasets.

Skills and Qualifications: ? Cloud Expertise: Strong Google Cloud Platform (Google Cloud Platform) with a focus on Gemini and Vertex AI for AI/ML projects. ? AI/ML Knowledge: Proficiency in LLMs, transcription, and text-based analysis. ? Experience in data engineering and data lakes in AWS and BigQuery for Google Cloud Platform environments.

Bonus:

Experience with contact center environments (though not mandatory) and Automated QA processes for call scoring

Apply Job!

Similar Remote Jobs

Office Clerk (with Data Entry) - Hiring Now

Posted on: 10-10-2024 00:00

Job from Home Data Entry Agent - Part-time

Posted on: 10-10-2024 00:00

Remote QuickBooks Part-time Bookkeeper

Posted on: 11-01-2025 15:33

Fiber Customer Support Analyst

Posted on: 20-11-2024 13:46

Senior Data Analyst

Posted on: 17-02-2025 05:59

Social Insights and Analytics Manager

Posted on: 05-01-2025 17:57

YouTube Moderator (Career At Home)

Posted on: 01-07-2024 16:51

Senior Software Developer In Test, Caper

Posted on: 20-01-2025 00:00