Customer Support Specialist - US Remote
Employer Industry: Data and Technology Services
- Why consider this job opportunity...
- Eligible for a $1,500 Performance Bonus after completing 90 and 180 days of employment
- Core benefits including full medical, dental, vision, and matching 401K
- Flexible time off including volunteer time off, vacation, sick leave, and 12 paid holidays
- Opportunity to work in a flexible environment: remote, hybrid, or in-office
- Recognized as a great place to work with awards for company culture and employee satisfaction
- What to Expect (Job Responsibilities):
- Assist customers with credit-related memberships, services, and product offerings via inbound calls
- Educate consumers on credit bureau processes and guide them on requesting corrections
- Identify customer support needs and either assist directly or forward requests to the appropriate department
- Handle escalated customer issues with professionalism and care
- Stay updated on industry trends to provide informed support
- What is Required (Qualifications):
- High School Diploma or GED
- At least one year of customer service experience
- Comfortable using a computer for various operations
- Ability to pass a criminal background check, employment verification, education verification, credit check, and drug screening
- Must have high-speed internet service (minimum 25 mbps download/5 mbps upload)
- How to Stand Out (Preferred Qualifications):
- Experience interpreting and responding to customer requests effectively
- Familiarity with credit-related services and products
- Previous experience in a remote work environment
- Strong problem-solving skills and ability to handle escalated issues
- Ability to empathize with customers and understand their concerns
#DataServices #CustomerService #RemoteWork #CareerGrowth #PerformanceBonus
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer
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