Customer Support Specialist / Live Chat Support - US REMOTE
UnitedHealth Group Incorporated is looking for a motivated and compassionate Customer Support Specialist to join our team in a remote capacity. In this role, you will be the first point of contact for our community, providing exceptional live chat support to patients and staff. You will play a vital role in addressing inquiries, troubleshooting issues, and ensuring a positive experience for all users. The ideal candidate will have a friendly demeanor, excellent communication skills, and a passion for helping others. If you are dedicated to providing outstanding customer service in an educational setting, we encourage you to apply.
Responsibilities
? Provide timely and effective live chat support to resolve inquiries and issues from students, parents, and staff.
? Maintain a high level of professionalism while interacting with customers in a virtual environment.
? Document customer interactions and feedback accurately in our support system.
? Collaborate with internal teams to escalate and resolve complex issues swiftly.
? Assist in developing knowledge base articles and resources to improve customer self-service options.
? Identify trends in customer inquiries and suggest improvements to enhance the overall support process.
? Other related duties as assigned to improve customer support and engagement.
Requirements
? High school diploma or equivalent; degree in a related field is a plus.
? Proven experience in customer service or support, preferably in an educational setting.
? Exceptional communication skills, both written and verbal.
? Familiarity with live chat support tools and customer support software.
? Ability to handle multiple inquiries simultaneously with a calm and professional demeanor.
? Strong problem-solving skills and attention to detail.
? Commitment to the mission of UnitedHealth Group Incorporated and dedication to serving our community.
Similar Remote Jobs
Customer Support Specialist / Live Chat Support - US REMOTE
Posted on: 11-12-2024 17:46
Short term rental management, booking, airbnb? - Contract to hire
Posted on: 11-12-2024 17:46
Work Remotely as a Sales Pro: Flexible Hours, Great Income
Posted on: 11-12-2024 17:46
Remote Sales | 2500 to 1000 Weekly | Signing Bonus
Posted on: 11-12-2024 17:46
Work From Home Jobs: No Experience Needed - Apply Now!
Posted on: 11-12-2024 17:46
Reporter, Walt Disney World Resort - Disney Parks News Blog
Posted on: 11-12-2024 17:46
FULL TIME Remote Bookkeeper for Tax and Audit $5-8 p/hr
Posted on: 11-12-2024 17:46
One Year Contract Data Analyst/Architect - Remote - NC (740356)
Posted on: 11-12-2024 17:46
2025 Summer Intern - Enterprise Research Consumer Insights - Remote
Posted on: 11-12-2024 17:46
(Work At Home) Data Entry - Remote - Admin Assistant
Posted on: 11-12-2024 17:46
Strategic Account Development Executive
Posted on: 22-07-2024 03:03
Chapter Lead
Posted on: 16-07-2024 18:51
TikTok Data Entry Part-Time Remote Job - Positions Available
Posted on: 27-08-2024 00:00
AVP, Analytics ? Sam?s Club (L10)
Posted on: 07-12-2024 04:21
Sr Project Manager, Food and Beverage Supply Chain(Remote Or Hybrid)
Posted on: 31-01-2025 10:01
(Online Remote) Amazon Data Entry Jobs ? Hiring Now
Posted on: 16-07-2024 18:57
Amazon Content Project Manager
Posted on: 06-10-2024 00:00
Remote Part Time Data Entry Clerk - No Experience
Posted on: 22-10-2024 05:26
Work Based Experience Intern
Posted on: 10-09-2024 00:00
partner resources(HR), business partner associate sr- Remote/US
Posted on: 16-07-2024 19:00