Customer Support Specialist for voice and chat account

Remote, USA Full-time Posted 2025-03-16

Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.
Responsibilities
...
Responding to inquiries and complaints from customers via voice calls and/or chat
Providing prompt, courteous, and professional service to all clients
Troubleshooting technical issues and escalating complex problems to the appropriate department
Maintaining accurate records of all client interactions and transactions
Collaborating with the customer support team to ensure timely and efficient issue resolution
Identifying opportunities to improve the customer experience and communicating these to the team

Requirements

Native Speaker level proficiency in Filipino and English

Bachelor's degree in a related field (e.g. business, marketing, communication)

2+ years of experience in a customer support role

Excellent communication skills, both written and verbal

Ability to work under pressure in a fast-paced environment

Strong problem-solving skills and attention to detail

Experience using customer support software (e.g. Gorgias, etc.)

Benefits

Independent Contractor Agreement

Quarterly Performance Bonus

Monthly Performance Bonus

Health Insurance Reimbursement

WFH Upgrade Allowance

15 Days Paid Time-Off

6 Company-Wide Holidays

6 Country Holidays

100% Fully Remote

9 AM - 5 PM CST

Apply Job!

Similar Remote Jobs

Live Chat / Tele Chat Support - Remote

Posted on: 06-10-2024 00:00

Work From Home Opportunities for 17 Year Olds

Posted on: 06-10-2024 00:00

Paid Product Tester - Part Time / Remote

Posted on: 06-10-2024 00:00

Senior Front End Consultant

Posted on: 02-12-2024 03:11

Entry-level Data Entry Administrator (Remote)

Posted on: 22-10-2024 05:28

Contact Center Agent, Remote

Posted on: 23-11-2024 06:30

Admin Data Entry Clerk-Remote Work From Home

Posted on: 09-11-2024 04:38

Home-Based Customer Service Advisor

Posted on: 22-11-2024 05:34

Software Development Engineer, EKS Anywhere

Posted on: 16-09-2024 00:00