Customer Support Specialist for voice and chat account

Remote, USA Full-time Posted 2025-03-16

?? Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team. Responsibilities:

?? Responding to inquiries and complaints from customers via voice calls and/or chat
?? Providing prompt, courteous, and professional service to all clients
??? Troubleshooting technical issues and escalating complex problems to the appropriate department
??? Maintaining accurate records of all client interactions and transactions
?? Collaborating with the customer support team to ensure timely and efficient issue resolution
?? Identifying opportunities to improve the customer experience and communicating these to the team

Requirements

?? Native Speaker level proficiency in Filipino and English

?? Bachelor's degree in a related field (e.g. business, marketing, communication)

?? 2+ years of experience in a customer support role

?? Excellent communication skills, both written and verbal

?... Ability to work under pressure in a fast-paced environment

?? Strong problem-solving skills and attention to detail

?? Experience using customer support software (e.g. Gorgias, etc.)

Benefits

?? Independent Contractor Agreement

?? Quarterly Performance Bonus

?? Monthly Performance Bonus

?? Health Insurance Reimbursement

?? WFH Upgrade Allowance

?? 15 Days Paid Time-Off

?? 6 Company-Wide Holidays

?? 6 Country Holidays

?? 100% Fully Remote

? 9 AM - 5 PM CST

Apply Job!

Apply for the Job

Customer Support Specialist for voice and chat account

?? Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team. Responsibilities:

Similar Remote Jobs

Customer Support Specialist for voice and chat account

Delta Remote Customer Service $31/Hr ? Hiring Now

Experienced Litigation Legal Assistant - Insurance Defense Preferred

Enthusiastic Travel Sales Consultant - No Experience Required!

Part Time Traveling Specialist includes weekends/on-call - Remote

Travel Consultant - Flexible Schedule & Immediate Earnings

Early Childhood Education Specialist - Flexible Afternoon/Evening Shifts

[Fully Remote] Customer Support Associate - CVS Health

Flexible Part-Time Travel Agent - Side Hustle Opportunity

Mortgage Services Call Center Associate, Class Date 10/10

TikTok Content Creator, Ideal for College Students, Fully Remote

Specialist Sales Executive Digital

Web Chat Customer Service Agent

Part Time - Receiver/Stocker - Flexible Oak Park Heights, MN 2315

Entry-Level Virtual Assistant

Data Entry Clerk (Entry Level) - Remote Jobs

(Ohio) Virtual Assistant, Remote Mystery Shopper Needed ???

Online Ads Assessor - English

Pharmacy Technician - Fully Remote

The Walt Disney Company (France) is hiring: Disability Access Service Video Chat