Customer Support Specialist for voice and chat account
?? Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team. Responsibilities:
?? Responding to inquiries and complaints from customers via voice calls and/or chat
?? Providing prompt, courteous, and professional service to all clients
??? Troubleshooting technical issues and escalating complex problems to the appropriate department
??? Maintaining accurate records of all client interactions and transactions
?? Collaborating with the customer support team to ensure timely and efficient issue resolution
?? Identifying opportunities to improve the customer experience and communicating these to the team
Requirements
?? Native Speaker level proficiency in Filipino and English
?? Bachelor's degree in a related field (e.g. business, marketing, communication)
?? 2+ years of experience in a customer support role
?? Excellent communication skills, both written and verbal
?... Ability to work under pressure in a fast-paced environment
?? Strong problem-solving skills and attention to detail
?? Experience using customer support software (e.g. Gorgias, etc.)
Benefits
?? Independent Contractor Agreement
?? Quarterly Performance Bonus
?? Monthly Performance Bonus
?? Health Insurance Reimbursement
?? WFH Upgrade Allowance
?? 15 Days Paid Time-Off
?? 6 Company-Wide Holidays
?? 6 Country Holidays
?? 100% Fully Remote
? 9 AM - 5 PM CST
Similar Remote Jobs
Customer Support Specialist for voice and chat account
Posted on: 07-09-2024 00:00
Delta Remote Customer Service $31/Hr ? Hiring Now
Posted on: 07-09-2024 00:00
Experienced Litigation Legal Assistant - Insurance Defense Preferred
Posted on: 07-09-2024 00:00
Enthusiastic Travel Sales Consultant - No Experience Required!
Posted on: 07-09-2024 00:00
Part Time Traveling Specialist includes weekends/on-call - Remote
Posted on: 07-09-2024 00:00
Travel Consultant - Flexible Schedule & Immediate Earnings
Posted on: 07-09-2024 00:00
Early Childhood Education Specialist - Flexible Afternoon/Evening Shifts
Posted on: 07-09-2024 00:00
[Fully Remote] Customer Support Associate - CVS Health
Posted on: 07-09-2024 00:00
Flexible Part-Time Travel Agent - Side Hustle Opportunity
Posted on: 07-09-2024 00:00
Mortgage Services Call Center Associate, Class Date 10/10
Posted on: 07-09-2024 00:00
Director Public Affairs - US
Posted on: 05-02-2025 00:00
Manager, Employee Relations
Posted on: 16-07-2024 18:53
SAP Customer Service and Service Management (US Citizens or GC only)
Posted on: 20-01-2025 06:21
Residential Airbnb Cleaners Wanted in Fishers
Posted on: 09-12-2024 18:32
Lead, Advanced Analytics, Aircover
Posted on: 24-09-2024 00:00
Experienced Fare Savings Specialist
Posted on: 20-11-2024 13:46
Home-Based Computer Work - Flexible Hours, No Investment
Posted on: 31-01-2025 10:00
General Virtual Assistant
Posted on: 08-10-2024 00:00
Part Time Manager and Administrative Assistant
Posted on: 16-01-2025 19:16
Online Chat Jobs At InterSky No Experience - Part-Time
Posted on: 02-10-2024 00:00