Customer Support Specialist for voice and chat account
?? Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team. Responsibilities:
?? Responding to inquiries and complaints from customers via voice calls and/or chat
?? Providing prompt, courteous, and professional service to all clients
??? Troubleshooting technical issues and escalating complex problems to the appropriate department
??? Maintaining accurate records of all client interactions and transactions
?? Collaborating with the customer support team to ensure timely and efficient issue resolution
?? Identifying opportunities to improve the customer experience and communicating these to the team
?? Native Speaker level proficiency in Filipino and English
?? Bachelor's degree in a related field (e.g. business, marketing, communication)
?? 2+ years of experience in a customer support role
?? Excellent communication skills, both written and verbal
? Ability to work under pressure in a fast-paced environment
?? Strong problem-solving skills and attention to detail
?? Experience using customer support software (e.g. Gorgias, etc.)
?? Independent Contractor Agreement
?? Quarterly Performance Bonus
?? Monthly Performance Bonus
?? Health Insurance Reimbursement
?? WFH Upgrade Allowance
?? 15 Days Paid Time-Off
?? 6 Company-Wide Holidays
?? 6 Country Holidays
?? 100% Fully Remote
? 9 AM - 5 PM CST
Similar Remote Jobs
Customer Support Specialist for voice and chat account
Posted on: 02-02-2025 00:00
Remote Amazon Work From Home Opportunities Part-Time Positions Available (Apply Today)
Posted on: 02-02-2025 00:00
Software Engineer (Prototype/MVP Development)
Posted on: 02-02-2025 00:00
OTR CDL A Driver
Posted on: 02-02-2025 00:00
Remote Data Entry Specialist (Typist) (Part time/Full time)
Posted on: 02-02-2025 00:00
Manual Tester - Contract to Hire
Posted on: 02-02-2025 00:00
Paraprofessional - Full Time
Posted on: 02-02-2025 00:00
Work From Home Cold Caller
Posted on: 02-02-2025 00:00
Administrative Support Assistant
Posted on: 02-02-2025 00:00
Amazon Part Time Data Entry Jobs @Remote $27/Hour
Posted on: 02-02-2025 00:00
Data Entry Clerk - Work From Home (Remote & Flexible) / Entry Level Customer Service / Administrative Assistant
Posted on: 04-11-2024 05:38
Copywriter - (Freelance)
Posted on: 27-12-2024 04:28
IT Project Manager - Store Ops Technology (Remote)
Posted on: 27-08-2024 00:00
Senior Manager-Operations Risk Management
Posted on: 20-11-2024 13:46
Digital Data Entry- Remote
Posted on: 23-02-2025 00:00
Call Center Representative - Onsite & Work From Home - WI
Posted on: 30-09-2024 00:00
Remote Data Entry Jobs, Online Jobs No Experience, Jobs At Netflix @ Click To Apply!!
Posted on: 19-02-2025 06:28
Virtual Assistant Advisor
Posted on: 16-08-2024 00:00
[Amazon Virtual Assistant] Fully Remote Jobs ? Earn $24/Hour
Posted on: 24-09-2024 00:00
Electrical installation tutor
Posted on: 02-10-2024 00:00