Customer Support Specialist for voice and chat account
?? Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team. Responsibilities:
?? Responding to inquiries and complaints from customers via voice calls and/or chat
?? Providing prompt, courteous, and professional service to all clients
??? Troubleshooting technical issues and escalating complex problems to the appropriate department
??? Maintaining accurate records of all client interactions and transactions
?? Collaborating with the customer support team to ensure timely and efficient issue resolution
?? Identifying opportunities to improve the customer experience and communicating these to the team
?? Native Speaker level proficiency in Filipino and English
?? Bachelor's degree in a related field (e.g. business, marketing, communication)
?? 2+ years of experience in a customer support role
?? Excellent communication skills, both written and verbal
? Ability to work under pressure in a fast-paced environment
?? Strong problem-solving skills and attention to detail
?? Experience using customer support software (e.g. Gorgias, etc.)
?? Independent Contractor Agreement
?? Quarterly Performance Bonus
?? Monthly Performance Bonus
?? Health Insurance Reimbursement
?? WFH Upgrade Allowance
?? 15 Days Paid Time-Off
?? 6 Company-Wide Holidays
?? 6 Country Holidays
?? 100% Fully Remote
? 9 AM - 5 PM CST
Similar Remote Jobs
Customer Support Specialist for voice and chat account
Posted on: 06-12-2024 06:00
Live Chat Support Specialists - No Experience Needed
Posted on: 06-12-2024 06:00
Customer Support Work From Home Part Time Internship
Posted on: 06-12-2024 06:00
LCSW LISW - CT - Remote | WFH
Posted on: 06-12-2024 06:00
Data Entry Clerk, Help Desk [Work At Home]
Posted on: 06-12-2024 06:00
Amazon Customer Support Jobs ? Remote Work Hiring
Posted on: 06-12-2024 06:00
College Students ? Customer Service Specialist (CA ONLY)
Posted on: 06-12-2024 06:00
Remote Customer Service Sales Rep - Entry Level
Posted on: 06-12-2024 06:00
Amazon online jobs work from home no experience
Posted on: 06-12-2024 06:00
Life Skills Coordinator (Foster Teens and Young Adults)
Posted on: 06-12-2024 06:00
Project Manager- Capital Installations (FULLY REMOTE)
Posted on: 07-10-2024 00:00
AT&T ? Call Center Sales and Service Rep ? Sign-On Bonus ? Amarillo, TX
Posted on: 26-09-2024 00:00
Data Entry Clerk Work From Home - Part-Time Survey Participants
Posted on: 29-09-2024 00:00
Sales executive remote
Posted on: 17-09-2024 00:00
Onboarding SME (Remote)
Posted on: 08-11-2024 05:09
Learning Systems Manager, Ring
Posted on: 20-01-2025 00:00
Hybrid Telework Transportation Technician 1, Office of Contract Sales and Estimating, PN 20064499, 20064505
Posted on: 16-08-2024 00:00
Independent Contractors-Solar Power Company,LLC
Posted on: 31-01-2025 09:57
Full-Time Warehouse Associate at UPS: Competitive Salary and Benefits
Posted on: 26-09-2024 00:00
Service Center Technician (Night Shift Starts Midnight)
Posted on: 24-01-2025 00:00