Customer Support Representative - English speaker
Location: Romania, Bucharest
Employment Type: Full-time Onsite
Team: Customer Support
Binance is the global blockchain company behind the world?s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in English.
Responsibilities
? Handle back office tickets, and provide 7*24H online enquiries and email replies services to customers.
? Handle customer enquiries, advice and suggestions via email or online tools.
? Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
? Handle customer complaints, any special cases or ad hoc tasks.
Requirements
? College degree or above.
? Fluency in English.
? Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply.
? High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
? Ability to work under pressure, strong communication skills and exceed beyond expectation.
? Passionate for the customer service industry and can accept to work under different work shifts, including night shift.
Working at Binance
? Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
? Fast moving, challenging and unique business problems
? International work environment and flat organisation
? Great career development opportunities in a growing company
? Possibility for relocation and international transfers mid-career
? Competitive salary
? Flexible working hours, Casual work attire
Similar Remote Jobs
Customer Support Representative - English speaker
Posted on: 20-11-2024 13:46
Work From Home Data Entry Admin
Posted on: 20-11-2024 13:46
Seeking Remote Sales Representatives: Flexible Schedule
Posted on: 20-11-2024 13:46
Seeking Remote Sales Representatives: Flexible Schedule
Posted on: 20-11-2024 13:46
Seeking Remote Sales Representatives: Flexible Schedule
Posted on: 20-11-2024 13:46
Seeking Remote Sales Representatives: Flexible Schedule
Posted on: 20-11-2024 13:46
Hybrid Senior Bookkeeper | Remote Opportunity
Posted on: 20-11-2024 13:46
Administrative Assistant (Part Time), Remote Job
Posted on: 20-11-2024 13:46
Work From Home Office Personal Assistant
Posted on: 20-11-2024 13:46
CVS Remote Jobs Near Me $25/Hour
Posted on: 20-11-2024 13:46
Amazon Data Entry Jobs from home - No Experience Needed ? Part-Time
Posted on: 20-11-2024 13:46
Office Manager Part-Time
Posted on: 04-09-2024 00:00
Work from Home Teaching English Online, no experience necessary, earn upto $19/hr
Posted on: 13-12-2024 17:47
Southwest Airlines Data Entry Remote Jobs (Entry Levels Computer Work)
Posted on: 09-08-2024 00:00
Medical Insurance Verification Specialist Remote $17/hr
Posted on: 26-09-2024 00:00
Sales Development Representative - Airbnb
Posted on: 24-01-2025 00:00
Affluent/HNW- Personal Lines Account Executive (Hybrid-Chicago or remote)
Posted on: 11-12-2024 17:46
!!! Wayfair Careers Remote Jobs, Wayfair Customer Service Remote Jobs !!!
Posted on: 06-11-2024 04:55
High-Paying Remote Jobs | Entry-Level | Earn $25-$35/hr
Posted on: 19-08-2024 00:00
Delta Airlines Product Tester Jobs Work From Home, Delta Airlines Work From Home No Experience Needed Part-time
Posted on: 27-08-2024 00:00