Customer Support Representative - English speaker
Location: Romania, Bucharest
Employment Type: Full-time Onsite
Team: Customer Support
Binance is the global blockchain company behind the world?s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in English.
Responsibilities
? Handle back office tickets, and provide 7*24H online enquiries and email replies services to customers.
? Handle customer enquiries, advice and suggestions via email or online tools.
? Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
? Handle customer complaints, any special cases or ad hoc tasks.
Requirements
? College degree or above.
? Fluency in English.
? Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply.
? High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
? Ability to work under pressure, strong communication skills and exceed beyond expectation.
? Passionate for the customer service industry and can accept to work under different work shifts, including night shift.
Working at Binance
? Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
? Fast moving, challenging and unique business problems
? International work environment and flat organisation
? Great career development opportunities in a growing company
? Possibility for relocation and international transfers mid-career
? Competitive salary
? Flexible working hours, Casual work attire
Similar Remote Jobs
Customer Support Representative - English speaker
Posted on: 20-11-2024 13:46
Work From Home Data Entry Admin
Posted on: 20-11-2024 13:46
Seeking Remote Sales Representatives: Flexible Schedule
Posted on: 20-11-2024 13:46
Seeking Remote Sales Representatives: Flexible Schedule
Posted on: 20-11-2024 13:46
Seeking Remote Sales Representatives: Flexible Schedule
Posted on: 20-11-2024 13:46
Seeking Remote Sales Representatives: Flexible Schedule
Posted on: 20-11-2024 13:46
Hybrid Senior Bookkeeper | Remote Opportunity
Posted on: 20-11-2024 13:46
Administrative Assistant (Part Time), Remote Job
Posted on: 20-11-2024 13:46
Work From Home Office Personal Assistant
Posted on: 20-11-2024 13:46
CVS Remote Jobs Near Me $25/Hour
Posted on: 20-11-2024 13:46
Product Tester - Work From Home (No Experience Required)
Posted on: 05-12-2024 05:16
REMOTE - Live Chat Support Agent (F-T & P-T)
Posted on: 20-08-2024 00:00
Work from Home Amazon Data Entry Jobs for Teens Immediate Start
Posted on: 10-09-2024 00:00
American Express Work From Home $40/Hour 2024 (Entry Level Job)
Posted on: 22-08-2024 00:00
REMOTE - Commercial Lines Account Manager (Must live in FL)
Posted on: 21-02-2025 00:00
Entry Level Customer Service/Sales
Posted on: 31-01-2025 09:57
Manager, Commercialization Engineer
Posted on: 24-09-2024 00:00
Chat Support Representative - Seasonal Work From Home
Posted on: 21-11-2024 08:14
Fundraising and Gift Entry Assistant (Raiser's Edge, Remote)
Posted on: 11-11-2024 03:51
Delta Airlines Data Entry Jobs No Experience (Customer Support, Phone, Remote) $32/Hour
Posted on: 02-08-2024 17:49