Customer Support Representative Customer Engineering Services
Summary:
The Customer Support Representative will provide technical assistance and support to users for hardware, software, and system-related issues. The role involves troubleshooting, problem-solving, and ensuring the smooth operation of equipment and systems. You will collaborate with IT teams to resolve complex problems, maintain system documentation, and keep up-to-date with technological... advancements.
Job Responsibilities: ? Provide technical support via phone, email, and in-person interactions. ? Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, mobile devices, and other peripherals. ? Set up and configure both in-person and virtual meetings. ? Utilize the ServiceNow ticketing system to log, track, and prioritize customer support requests. ? Install, configure, and maintain various software applications. ? Assist users with account setups, password resets, and access permissions. ? Collaborate with other IT teams to handle complex technical issues. ? Maintain detailed documentation of procedures, configurations, and troubleshooting steps. ? Stay informed on the latest technology advancements.
Shift:
? 8:00 AM to 5:00 PM, Monday through Friday
? Temporary Position
Requirements: ? Relevant certifications (Microsoft, Amazon, CompTIA). ? Proficiency with ServiceNow or similar ticketing systems. ? Strong knowledge of Windows 10/11, Mac, Linux, and mobile devices (Android, Apple). ? Familiarity with AV equipment, such as projectors and mixers (preferred, but not required). ? Excellent communication and customer service skills. ? Ability to self-educate on technical scenarios using online resources. ? Strong problem-solving and analytical abilities.
Job Duties and Responsibilities: ? Respond to customer support requests promptly and professionally. ? Provide Tier I support for Ricoh products and services, including: ? Operating system functionality ? Software installation and troubleshooting ? VoIP configuration and support ? Email configuration and support ? Mobile Device Management ? Malware/virus detection and removal ? Workstation and peripheral diagnostics ? Single-user network access troubleshooting ? Escalate unresolved issues through appropriate channels. ? Manage support cases according to severity and priority guidelines. ? Document support issues and all troubleshooting steps in the Customer Relationship Management (CRM) ticketing system. ? Maintain open communication on all ongoing issues until resolved or transferred to another resource. ? Achieve measurable objectives such as first call resolution, average talk time, and interactions. ? Participate in ongoing training sessions to enhance knowledge in core business areas
Similar Remote Jobs
Customer Support Representative Customer Engineering Services
Posted on: 24-10-2024 05:38
Cooler/ Equipment Service Technician (Phone Fix)
Posted on: 24-10-2024 05:38
CVS Remote Jobs Near Me $25/Hour
Posted on: 24-10-2024 05:38
Remote Front Desk Receptionist | WFH
Posted on: 24-10-2024 05:38
Warehouse Operator (3rd Shift M-F 9pm-5:30am)
Posted on: 24-10-2024 05:38
Freestyle Shipping - Loader- 1st Shift
Posted on: 24-10-2024 05:38
Engineering Internship Opportunities for College Students
Posted on: 24-10-2024 05:38
Media Buyer Assistant, Remote Part time
Posted on: 24-10-2024 05:38
Package Delivery Driver ? Marysville, WA
Posted on: 24-10-2024 05:38
Part-Time Call Center Representative - Remote
Posted on: 24-10-2024 05:38
Remote Data Entry Specialist at XYZ Corp ? No Investment Required
Posted on: 02-09-2024 00:00
Remote Accounting Coordinator Bookkeeper
Posted on: 29-11-2024 08:27
(Virtual Assistant Remote Jobs) American express Customer service Remote jobs -Apply Now
Posted on: 31-07-2024 19:11
Data Staff Engineer - Java
Posted on: 31-07-2024 19:12
Customer Service Representative
Posted on: 10-09-2024 00:00
Healthcare Advocate (Remote 1099)
Posted on: 21-02-2025 00:00
Walmart Remote Data Entry, Walmart In US
Posted on: 19-02-2025 06:28
Manager, Detection and Response (L09)
Posted on: 06-12-2024 06:00
Lead Python Developer
Posted on: 03-10-2024 00:00
Work From Home Call Center Sales ($12.10 - $16.10 / hour)
Posted on: 22-11-2024 05:34