Customer Support Associate - Employee Assistance Program
Remote, USA
Full-time
Posted 2025-03-16
Description: ? Taking incoming calls to support members with Worklife Employee Assistance Programs (EAP) ? Determines purpose of call by actively listening and interacting with callers ? Assesses client?s needs and communicates information regarding EAP/Worklife services ? Recognizes crisis situations and evaluates for needed action ? Performs appropriate research in databases to identify potential providers ? Enters member information into EAP system and documents thoroughly ? Schedules appointment for members with counselors ? Assists team members with necessary activities related to member inquiries ? Communicates effectively with internal stakeholders ? Makes outbound calls to assist with member resources ? Provides miscellaneous support including administrative tasks Requirements: ? 1+ years? experience in call center environment ? Experienced in a social, psychological, or human service field providing client support ? Technical Requirement for personal residential internet service ? Select broadband or fiber internet service with minimum of 25mbps/3mbps ? A hardwired connection is required (ethernet connection) Benefits: ? Full range of medical, dental, and vision benefits ? 401(k) retirement savings plan ? Employee Stock Purchase Plan ? Fully-paid term life insurance plan ? Short-term and long term disability benefits ? Numerous well-being programs ? Education assistance ? Free development courses ? CVS store discount ? Paid Time Off (PTO)
Similar Remote Jobs
Customer Support Associate - Employee Assistance Program
Posted on: 31-01-2025 10:02
Entry Level Data Entry Clerk - Part Time (100% Remote)
Posted on: 31-01-2025 10:02
Flexible Remote Chat Operator ? Part-Time
Posted on: 31-01-2025 10:02
Creative (Short Hills R043) Job at Apple in Millburn
Posted on: 31-01-2025 10:02
Restaurant Crew Member
Posted on: 31-01-2025 10:02
Senior Sales Support Specialist
Posted on: 31-01-2025 10:02
DATA ENTRY (Remote)
Posted on: 31-01-2025 10:02
Clinical Operations Assistants and Transcription Experts
Posted on: 31-01-2025 10:02
MongoDB Developer (Very Strong in MongoDB) - Only on W2 - Remote
Posted on: 31-01-2025 10:02
EHR Software Trainer
Posted on: 31-01-2025 10:02
Junior Account Executive - Remote (All Location - USA)
Posted on: 20-11-2024 13:46
Customer Service Agent - Flexible Schedule & Growth Opportunities
Posted on: 07-09-2024 00:00
Store Manager #828 - bealls Coffeyville, KS
Posted on: 06-10-2024 00:00
Data Entry Clerk Remote Work From Home - Part-Time Focus Group Panelists
Posted on: 02-02-2025 00:00
Software Engineer, Test Platform
Posted on: 20-01-2025 00:00
CVS Full-Time Remote Job - hiring Now
Posted on: 18-02-2025 03:58
Third Party Sr Product Manager, Roundel - Audience Products?/Remote Or Hybrid
Posted on: 13-11-2024 04:55
Senior Staff Engineer, CSP
Posted on: 16-07-2024 19:01
American express remote jobs virtual customer care
Posted on: 16-07-2024 18:49
Customer Service Representative at Delta Airlines Remote Jobs in Florida
Posted on: 16-09-2024 00:00