Customer Support Associate - Employee Assistance Program
Remote, USA
Full-time
Posted 2025-03-16
Description: ? Taking incoming calls to support members with Worklife Employee Assistance Programs (EAP) ? Determines purpose of call by actively listening and interacting with callers ? Assesses client?s needs and communicates information regarding EAP/Worklife services ? Recognizes crisis situations and evaluates for needed action ? Performs appropriate research in databases to identify potential providers ? Enters member information into EAP system and documents thoroughly ? Schedules appointment for members with counselors ? Assists team members with necessary activities related to member inquiries ? Communicates effectively with internal stakeholders ? Makes outbound calls to assist with member resources ? Provides miscellaneous support including administrative tasks Requirements: ? 1+ years? experience in call center environment ? Experienced in a social, psychological, or human service field providing client support ? Technical Requirement for personal residential internet service ? Select broadband or fiber internet service with minimum of 25mbps/3mbps ? A hardwired connection is required (ethernet connection) Benefits: ? Full range of medical, dental, and vision benefits ? 401(k) retirement savings plan ? Employee Stock Purchase Plan ? Fully-paid term life insurance plan ? Short-term and long term disability benefits ? Numerous well-being programs ? Education assistance ? Free development courses ? CVS store discount ? Paid Time Off (PTO)
Similar Remote Jobs
Customer Support Associate - Employee Assistance Program
Posted on: 31-01-2025 10:02
Entry Level Data Entry Clerk - Part Time (100% Remote)
Posted on: 31-01-2025 10:02
Flexible Remote Chat Operator ? Part-Time
Posted on: 31-01-2025 10:02
Creative (Short Hills R043) Job at Apple in Millburn
Posted on: 31-01-2025 10:02
Restaurant Crew Member
Posted on: 31-01-2025 10:02
Senior Sales Support Specialist
Posted on: 31-01-2025 10:02
DATA ENTRY (Remote)
Posted on: 31-01-2025 10:02
Clinical Operations Assistants and Transcription Experts
Posted on: 31-01-2025 10:02
MongoDB Developer (Very Strong in MongoDB) - Only on W2 - Remote
Posted on: 31-01-2025 10:02
EHR Software Trainer
Posted on: 31-01-2025 10:02
Amazon Chat Support Specialist
Posted on: 20-08-2024 00:00
Entry Level Sales - Hybrid Nights / Weekends
Posted on: 20-11-2024 13:46
Remote Job | Online Data Analyst - German language
Posted on: 20-08-2024 00:00
Legal Transcriber - Freelance
Posted on: 02-12-2024 03:11
Store Customer Service Specialist
Posted on: 24-01-2025 04:53
Target Remote Careers $35/Hour - Work From Home Job
Posted on: 23-01-2025 00:00
Specialist, Supply Chain Management?/Carrier Execution
Posted on: 13-08-2024 00:00
American express remote jobs virtual customer care
Posted on: 16-07-2024 18:46
Customer Service Representative - Sales (Hybrid)
Posted on: 17-12-2024 18:02
Customer Service - Chat Support Specialist
Posted on: 13-08-2024 00:00