Customer Support Associate - Employee Assistance Program

Remote, USA Full-time Posted 2025-03-14

Description: ? Taking incoming calls to support members with Worklife Employee Assistance Programs (EAP) ? Determines purpose of call by actively listening and interacting with callers ? Assesses client?s needs and communicates information regarding EAP/Worklife services ? Recognizes crisis situations and evaluates for needed action ? Performs appropriate research in databases to identify potential providers ? Enters member information into EAP system and documents thoroughly ? Schedules appointment for members with counselors ? Assists team members with necessary activities related to member inquiries ? Communicates effectively with internal stakeholders ? Makes outbound calls to assist with member resources ? Provides miscellaneous support including administrative tasks Requirements: ? 1+ years? experience in call center environment ? Experienced in a social, psychological, or human service field providing client support ? Technical Requirement for personal residential internet service ? Select broadband or fiber internet service with minimum of 25mbps/3mbps ? A hardwired connection is required (ethernet connection) Benefits: ? Full range of medical, dental, and vision benefits ? 401(k) retirement savings plan ? Employee Stock Purchase Plan ? Fully-paid term life insurance plan ? Short-term and long term disability benefits ? Numerous well-being programs ? Education assistance ? Free development courses ? CVS store discount ? Paid Time Off (PTO)

Similar Remote Jobs

Flexible Remote Chat Operator ? Part-Time

Posted on: 31-01-2025 10:02

Restaurant Crew Member

Posted on: 31-01-2025 10:02

Senior Sales Support Specialist

Posted on: 31-01-2025 10:02

DATA ENTRY (Remote)

Posted on: 31-01-2025 10:02

EHR Software Trainer

Posted on: 31-01-2025 10:02

Online Business Manager

Posted on: 17-12-2024 18:01

Wayfair Careers From Home | Wayfair Jobs

Posted on: 18-02-2025 03:58

CVS Remote Jobs Ohio $25/Hour

Posted on: 09-12-2024 18:32

Remote Customer Service Agent

Posted on: 16-09-2024 00:00

Threat Response SOC Team Lead

Posted on: 27-11-2024 06:07

Fedex Data Entry Jobs $30/Hour - WFH

Posted on: 08-07-2024 05:51