Customer Service Supervisor

Job Summary:
As a Customer Service Supervisor at K9 Resorts Fairfield you will bring energy, enthusiasm, and leadership to our team. You must love working with both people and dogs, assisting the General Manager in day-to-day operations while overseeing employees in all aspects of the resort. Flexibility and strong customer service skills are essential, as you will fill in wherever needed. Some... weekend and holiday hours are required.

Pet Resort Supervisor Responsibilities: ? Assure all guests are cared for in compliance with company goals. ? Maintain a strong resort culture by following Company Values and Mission. ? Ensure a healthy and safe work environment. ? Empower employees to take responsibility for their roles and goals; delegate tasks and expect accountability and feedback. ? Follow all operational procedures as outlined in the K9 Resorts Operations Manual. ? Be knowledgeable of all basic functions of the point-of-sale system. ? Open the building in the morning and ensure its security at closing when necessary. ? Feed/medicate dogs when necessary. ? Oversee all cleaning and disinfecting procedures. ? Be capable of performing any job requirement of any staff member except the owner/General Manager.

Pet Resort Supervisor Qualifications: ? Minimum of 1 year supervisory experience in pet boarding, luxury hospitality, or high-end retail. ? Outstanding interpersonal relationship-building and employee coaching and development skills. ? Ability to remain calm under highly stressful and unexpected situations. ? Dependable and responsible. ? Effective communication skills with all types of people; ability to mediate and problem-solve.

Company Overview:

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.

K9 Resorts Luxury Pet Hotels are internationally recognized, multi-award-winning pet care facilities. We are honored to have been rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association and to have been consistently rated #1 by multiple major publications.

We are a family-owned and operated company that is expanding at an exciting rate, allowing for a significant amount of growth opportunities within the company. We are looking for individuals who love dogs and are energetic, reliable team players. At K9 Resorts, we pride ourselves on the fact that nothing makes us happier than promoting from within our K9 Resorts family. If you are looking to start in a position with the potential to grow with us, our nationally recognized, top-rated pet care facility may be the place for you.

Company Descriptionhttp://www.k9resorts.com

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