Customer Service Specialist - Call Center
Description
Crockett County Schools is on the lookout for a polite and professional call center representative who will work collaboratively with team members to deliver outstanding service. This role involves answering questions, addressing complaints, and troubleshooting issues related to our products and services. You will actively listen to clients to understand their needs and provide... efficient and accurate responses.
The ideal candidate should be customer-focused, detail-oriented, efficient, polite, reliable, knowledgeable, and adaptable.
Responsibilities
? Respond efficiently and accurately to callers, providing possible solutions and ensuring clients feel supported and valued.
? Engage in active listening with callers, confirming or clarifying information and diffusing any conflicts if necessary.
? Build lasting relationships with clients and team members based on trust and reliability.
? Utilize software, databases, scripts, and tools effectively.
? Understand and strive to meet or exceed call center metrics while providing consistent excellent customer service.
? Make sales or recommendations for products or services that may better suit client needs.
Requirements
? Exceptional customer service skills, active listening, and excellent verbal and written communication skills with a professional phone voice.
? Strong understanding of company products, services, and policies.
? Proficiency in computer use, especially with CRM software, along with strong typing skills.
? Ability to ask probing questions and defuse tense situations effectively.
? Strong time management and decision-making skills.
Employment Type: Part-Time
Similar Remote Jobs
Customer Service Specialist - Call Center
Posted on: 13-09-2024 00:00
Virtual Sales Team Leader & Consultant
Posted on: 13-09-2024 00:00
Data Entry$13/BR57 - Remote | WFH
Posted on: 13-09-2024 00:00
Research Services Specialist - (Flexible Schedule)
Posted on: 13-09-2024 00:00
American express work from home jobs
Posted on: 13-09-2024 00:00
Customer Service And Sales Support Representative
Posted on: 13-09-2024 00:00
Remote Part-Time Data Entry Job Opportunity
Posted on: 13-09-2024 00:00
Part-Time Customer Service Specialist (CA ONLY)
Posted on: 13-09-2024 00:00
Online Typing Jobs at XYZ Company
Posted on: 13-09-2024 00:00
Legal Transcription Specialist - Independent Contractor
Posted on: 13-09-2024 00:00
Licensed Property and Casualty Agent - Pet Insurance
Posted on: 19-11-2024 06:07
Remote Data Entry Work - Part Time/Full Time
Posted on: 16-07-2024 18:39
Transition of Care Service Coordinator - Bexar County
Posted on: 31-01-2025 10:00
Entry-Level Data Entry & Customer Service Clerk
Posted on: 04-09-2024 00:00
[entry Level/no Experience] Verizon Data Entry Jobs
Posted on: 16-07-2024 18:59
(Southwest Airlines Data Entry job at home) Virtual Assistant Jobs - No Experience
Posted on: 16-09-2024 00:00
Remote Chat Support Specialist - Part Time
Posted on: 18-02-2025 03:58
DTW1 amazon fulfillment center
Posted on: 23-01-2025 00:00
AI Intern (ChatGPT Specialist)
Posted on: 16-07-2024 18:52
Part-Time Twitch Chat Agent | Work from Home
Posted on: 08-12-2024 17:20