Customer Service Representatives - Remote
Why Join Us?
We're a well-established and rapidly growing IT company offering exciting opportunities for career growth...
Position Overview
We're looking for multiple Remote Social Media Customer Service Specialists to help ensure users of our social media platform have an exceptional experience. This global platform is expanding quickly, and we're scaling our team to match. In this role, you'll be an essential part of our customer service team, providing support through our ticket system, chat, conferencing, and phone. You'll also work closely with our development team to identify and resolve issues, always striving for continuous improvement.
What You'll Do
Guide new users on how to create optimized profiles, enhancing their chances of securing contracts, grants, financing, and loans.
Engage with users on our social media platform, addressing their questions, concerns, and issues.
Provide customer support through various channels, including our ticket system, chat, conferencing, and phone.
Use our internal tools for Beta Testing, ensuring smooth platform functionality.
Analyze data to identify trends, potential failures, and improvement opportunities.
Collaborate with our marketing team to improve PPC and SEO strategies.
Identify product bugs reported by users and coordinate with the development team to resolve them.
Your Skills & Experience
At least two years of experience in social media or related education.
Proficient in Microsoft Office, VPN, and CRM tools.
Excellent written and verbal communication skills in English, with the ability to use AI for research.
Ability to engage professionally and empathetically with users on social media platforms.
Self-motivated and able to work remotely with minimal supervision.
Bonus: Fluent in English and one or more additional languages, or comfortable using translation tools.
About Us
We are a U.S.-based company with over 28 years in business, specializing in mission-critical IT infrastructure for clients worldwide, including small to medium-sized businesses and Fortune 500 companies. Operating our own state-of-the-art data center, we provide cutting-edge Infrastructure as a Service (IaaS). We are proud to be a two-time Inc 500 honoree, and we're known for our consistent growth and profitability in the web hosting and IT infrastructure industry.
Employment Type: Full-Time
Similar Remote Jobs
Customer Service Representatives - Remote
Posted on: 11-11-2024 03:51
Part-Time Housekeeping & Operations (Janitorial)
Posted on: 11-11-2024 03:51
Data Analyst (remote workProduct )
Posted on: 11-11-2024 03:51
Remote Senior IT Project Manager
Posted on: 11-11-2024 03:51
Online Order Filling Team Associate
Posted on: 11-11-2024 03:51
Online Order Filling Team Associate
Posted on: 11-11-2024 03:51
Online Order Filling Team Associate
Posted on: 11-11-2024 03:51
Online Order Filling Team Associate
Posted on: 11-11-2024 03:51
1st Shift Customer Service Representative
Posted on: 11-11-2024 03:51
REMOTE Customer Service Manager 2
Posted on: 11-11-2024 03:51
Associate Manager, Ads Insights - Strategy & Operations
Posted on: 23-02-2025 00:00
Part -Time Virtual Diabetes Nurse Clinician
Posted on: 13-12-2024 17:48
Virtual Receptionist - GA / TX / NC
Posted on: 17-09-2024 00:00
Entry Level Customer Service - Remote
Posted on: 15-08-2024 00:00
Remote Part-Time Bookkeeper (This is a U.S.-based, W2 Employee...
Posted on: 16-07-2024 18:44
Distinguished Engineer, Generative AI Systems (Remote Eligible)
Posted on: 16-07-2024 18:57
Remote --- Automotive Customer Service Representative
Posted on: 31-01-2025 10:03
Real Ways to Make Money Online From Home
Posted on: 03-08-2024 00:00
IT Support Associate II, Amazon Pharmacy in Kent, WA in Amazon (job Id: 1694665054)
Posted on: 09-11-2024 04:38
Fulfillment Operations Associate
Posted on: 07-12-2024 04:21