Customer Service Representative (Remote)
POSITION SUMMARY
The Customer Service Representative (CSR) is an individual who provides information to callers regarding payment or policy
status as well as correspondence received from the FAIR Plan. In addition, the CSR provides assistance to those who come to...
the front desk and handles agency licensing transactions, as applicable. This person displays a high level of courtesy in
providing a satisfactory response to customers or brokers.
PRINCIPAL DUTIES AND RESPONSIBILITIES
? Answers incoming calls and assists callers with inquiries. Examples include but are not limited to: new business
(quotation/payment status); renewals (payment/issuance status); endorsements (processing status/evidence of
insurance requests); inspections; deficiency letters; cancellations/non renewals; and CEA (payment/policy/quotation
status).
? Performs daily assigned work with primary emphasis on call center activities.
? Researches and resolves customer or broker questions/problems.
? Handles agency licensing tasks (registering new brokers, address changes, agency mergers, etc.).
? Follows up with other departments to resolve problem files.
? Inputs data in a desktop database for all incoming calls.
? Assists customers at the front desk when necessary.
? Handles agency licensing tasks (registering new brokers, address changes, agency mergers, etc.).
? Distributes faxes and other correspondence to the department.
? Facilitates the processing of evidence of insurance requests as required.
? Participates in individual and group training designed to improve service.
? Performs additional duties or special projects as assigned.
EDUCATION AND EXPERIENCE
? High school diploma and basic computer skills required.
? 1 year of insurance experience (coverage knowledge) and customer service / call center experience required.
? Exhibit good communication skills with emphasis on phone skills.
? Demonstrate good interpersonal skills (both internal and external) and work well in a team environment.
? Perform slightly varied moderately complex tasks.
? Exercise occasional decision making and judgment.
? Perform tasks with minimal supervision.
? Sound decision making skills.
? Bilingual (English/Spanish) preferred
Similar Remote Jobs
Customer Service Representative (Remote)
Posted on: 08-08-2024 00:00
Fedex Remote Jobs(Customer service)
Posted on: 08-08-2024 00:00
Chat call customer support
Posted on: 08-08-2024 00:00
Data Entry Specialists (Remote)
Posted on: 08-08-2024 00:00
Customer Service Representative (Remote)
Posted on: 08-08-2024 00:00
Proofreader Agent Fully remote
Posted on: 08-08-2024 00:00
Facebook/Google Paid Ads Manager
Posted on: 08-08-2024 00:00
Data Entry - Remote
Posted on: 08-08-2024 00:00
Remote Data Entry Clerk
Posted on: 08-08-2024 00:00
Airbnb Customer Care Representative
Posted on: 08-08-2024 00:00
Google Ads Specialist Remote Bilingual
Posted on: 29-08-2024 00:00
Future Openings at Trust & Will
Posted on: 24-09-2024 00:00
Special Education Teachers Needed - 1 hr North of Birmingham, Alabama - 24/25 School Year
Posted on: 20-11-2024 13:46
Summer Academy Interns (2 openings)
Posted on: 31-01-2025 09:59
Remote | HR Specialist | Best Places to Work Awarded
Posted on: 19-11-2024 06:08
Participants for Audio Data Collection Project - Remote - Anywhere in the US
Posted on: 31-01-2025 10:02
Remote Educational Assistant/Paraprofessional, Part-Time
Posted on: 16-07-2024 18:42
Fully Remote, Part Time, Flexible Position for Diagnostic Radiologist
Posted on: 24-01-2025 04:49
Remote Technical Project Manager Job for Enterprise Technology (Part-time)
Posted on: 20-08-2024 00:00
Customer Service Account Associate
Posted on: 24-01-2025 04:52