Customer Service Representative (Remote)
Location: Remote Opportunity - Must live within 50 miles of Whitestown, IN, Orlando, FL, Tempe, AZ, or Memphis, TN.
Summary: Are you passionate about assisting others and thrive in a dynamic virtual environment? Join our team at Accredo by Evernorth, a leading specialty pharmacy serving patients with complex health conditions. As a Customer Service Associate Representative, you'll play a crucial role in delivering exceptional patient care and support while representing Accredo with professionalism and empathy.
Key Responsibilities: ? Assist patients and prescribers through inbound/outbound phone calls or web support. ? Handle various inquiries including scheduling medication orders, order status updates,explaining patient benefits, resolving account issues, and billing inquiries. ? Serve as a liaison between patients and internal expert teams. ? Participate in extensive paid training to ensure proficiency in Accredo/Cigna systems and procedures. ? Maintain high call volume productivity, handling an average of 30-50 calls daily. ? Adhere to scheduled work hours and meet performance metrics.Role Summary: Our Customer Service Associate Representatives are integral to our mission of elevating patient care. With a focus on empathy and attention to detail, you'll anticipate patient needs and provide solutions proactively. This role requires a commitment to excellence in customer service and the ability to thrive in a fast-paced virtual environment.
Qualifications: ? High School Diploma or equivalent required. ? 1+ years of customer service experience. ? Proficient in Microsoft Office Suite and navigating multiple systems simultaneously. ? Ability to excel in a high-volume call center environment. ? Strong communication skills, both written and verbal. ? Organized with excellent time-management abilities. ? Customer-oriented with the capacity to adapt to various patient perspectives. ? Must be available to work within Contact Center hours: Monday through Friday, 7:00 am to 10:00 pm CST, and Saturday, 7:00 am - 4:00 pm CST. ? Reliable internet connectivity and a dedicated workspace free of distractions required. ? Must attend 100% of training within the first 90 days of employment.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
? Health insurance
Location:
? Orlando, FL (Orange County) (Required)
Work Location: Remote
Similar Remote Jobs
Customer Service Representative (Remote)
Posted on: 09-12-2024 18:32
Virtual Data Entry Clerk
Posted on: 09-12-2024 18:32
Remote Office Travel Assistant
Posted on: 09-12-2024 18:32
CDL Class A Driver
Posted on: 09-12-2024 18:32
Branch Sales Associate, Bilingual
Posted on: 09-12-2024 18:32
SkillBridge Data Entry Intern
Posted on: 09-12-2024 18:32
Client Services Manager-Auto/worker (Remote)
Posted on: 09-12-2024 18:32
Distribution Center Picker Packer
Posted on: 09-12-2024 18:32
In-Home Geriatric Nurse Practitioner
Posted on: 09-12-2024 18:32
Fiber Optic Installation Technician
Posted on: 09-12-2024 18:32
Online Data Entry Jobs for Students from Home ? No Investment | XYZ Company
Posted on: 29-08-2024 00:00
Amazon Logistics Delivery Driver – Tennessee
Posted on: 12-09-2024 00:00
Wayfair Work From Home Job $27/Hour
Posted on: 30-10-2024 05:35
REMOTE* Afterhours Rep 7pm-12amEST (variable)
Posted on: 22-08-2024 00:00
Disney Data entry jobs ? without Experience
Posted on: 18-02-2025 03:59
Customer Service Representative
Posted on: 02-08-2024 17:49
SHPE Conference- Engineer II (Remote)
Posted on: 07-11-2024 05:43
Data Entry Specialist - Work remote worldwide/ no experience needed/
Posted on: 03-01-2025 07:36
Amazon Work From Home Jobs (Apply Now, Work Remotely)
Posted on: 20-11-2024 13:46
Remote Chat Agent
Posted on: 15-10-2024 08:31