Customer Service Representative (Remote)
Location: Remote Opportunity - Must live within 50 miles of Whitestown, IN, Orlando, FL, Tempe, AZ, or Memphis, TN.
Summary: Are you passionate about assisting others and thrive in a dynamic virtual environment? Join our team at Accredo by Evernorth, a leading specialty pharmacy serving patients with complex health conditions. As a Customer Service Associate Representative, you'll play a crucial role in delivering exceptional patient care and support while representing Accredo with professionalism and empathy.
Key Responsibilities: ? Assist patients and prescribers through inbound/outbound phone calls or web support. ? Handle various inquiries including scheduling medication orders, order status updates,explaining patient benefits, resolving account issues, and billing inquiries. ? Serve as a liaison between patients and internal expert teams. ? Participate in extensive paid training to ensure proficiency in Accredo/Cigna systems and procedures. ? Maintain high call volume productivity, handling an average of 30-50 calls daily. ? Adhere to scheduled work hours and meet performance metrics.Role Summary: Our Customer Service Associate Representatives are integral to our mission of elevating patient care. With a focus on empathy and attention to detail, you'll anticipate patient needs and provide solutions proactively. This role requires a commitment to excellence in customer service and the ability to thrive in a fast-paced virtual environment.
Qualifications: ? High School Diploma or equivalent required. ? 1+ years of customer service experience. ? Proficient in Microsoft Office Suite and navigating multiple systems simultaneously. ? Ability to excel in a high-volume call center environment. ? Strong communication skills, both written and verbal. ? Organized with excellent time-management abilities. ? Customer-oriented with the capacity to adapt to various patient perspectives. ? Must be available to work within Contact Center hours: Monday through Friday, 7:00 am to 10:00 pm CST, and Saturday, 7:00 am - 4:00 pm CST. ? Reliable internet connectivity and a dedicated workspace free of distractions required. ? Must attend 100% of training within the first 90 days of employment.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
? Health insurance
Location:
? Orlando, FL (Orange County) (Required)
Work Location: Remote
Similar Remote Jobs
Customer Service Representative (Remote)
Posted on: 09-12-2024 18:32
Virtual Data Entry Clerk
Posted on: 09-12-2024 18:32
Remote Office Travel Assistant
Posted on: 09-12-2024 18:32
CDL Class A Driver
Posted on: 09-12-2024 18:32
Branch Sales Associate, Bilingual
Posted on: 09-12-2024 18:32
SkillBridge Data Entry Intern
Posted on: 09-12-2024 18:32
Client Services Manager-Auto/worker (Remote)
Posted on: 09-12-2024 18:32
Distribution Center Picker Packer
Posted on: 09-12-2024 18:32
In-Home Geriatric Nurse Practitioner
Posted on: 09-12-2024 18:32
Fiber Optic Installation Technician
Posted on: 09-12-2024 18:32
A Associates data entry jobs
Posted on: 16-07-2024 18:46
Air Customer Service Agent- Remote US
Posted on: 31-01-2025 09:59
Chat Support Specialist - Remote Work
Posted on: 24-01-2025 00:00
Virtual Client Service Rep (Fully Remote)
Posted on: 29-09-2024 00:00
Virtual Special Education Teaching Position - New Mexico K-12
Posted on: 20-01-2025 06:21
Spc, Growth & Comm Engagement - Remote (NY)
Posted on: 26-09-2024 00:00
Data Entry Clerk (Remote)
Posted on: 30-12-2024 06:50
Remote Bilingual Customer Service Representative, Spanish/English
Posted on: 23-02-2025 00:00
Remote Data Entry Jobs – No Experience – Part-Time
Posted on: 12-09-2024 00:00
K-12 Special Education Teacher - Fully Remote Virtual | WFH
Posted on: 31-01-2025 10:01