Customer Service Representative (REMOTE)(12-9pm EST Shift)
Description
Shifts available...
? Sunday, Monday, Wednesday, Thursday, Friday 12pm-9pm EST
? Sunday, Monday, Tuesday, Thursday, Friday 12pm-9pm EST
? Monday, Tuesday, Wednesday, Friday, & Saturday 12pm-9pm EST
? Monday, Tuesday, Thursday, Friday, & Saturday 12pm-9pm EST
The Customer Service Representative role is an essential, front line role that connects our brand to our Athletes (customers). The Customer Service Teammate assists the Athlete with many aspects of their experiences with our brand and ensures the Athletes are getting the correct high-level support that they need during their purchase journey. Shifts will include one weekend day.
Job Duties & Responsibilities
? Assisting Athletes with situations related to product inquiries, gift card and ScoreCard issues, placing orders, existing order status, and returns and/or replacements.
? Deliver first call resolution with white glove service by owning Athlete issues to the point of resolution, demonstrating empathy and keeping Athletes updated throughout the process. Responsible for handling escalated call transfers at a Tier II level support.
? Research, troubleshoot, and resolve Athlete issues, and escalate issues that require deeper assessment or resolution. Quickly identify and understand the Athlete?s needs and act with their ultimate satisfaction in mind.
? Work with individual stores and internal business partners to provide support and reach resolution related to Athlete issues.
? Execute various back-office functions associated with customer inbound inquires, including accurate logging and tracking of all incident information.
Knowledge, Skills & Abilities
? Able to type 25+ words per minute.
? Able to work weekend days and holidays.
? Customer-service oriented.
? Excellent written & Verbal Communication Skills.
? Execution skills.
? Strong interpersonal & client consultation skills.
? Ability to work effectively in a team environment.
? Self-motivated & results oriented.
? Strong detail orientation.
? Problem solving & troubleshooting capabilities.
Qualifications
? High School Diploma or Equivalent.
? 1 - 3 years of Experience in customer service, help desk, or related experience (retail oriented) is preferred.
The target salary range for this position is between $30,900 and $46,200. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay
Similar Remote Jobs
Customer Service Representative (REMOTE)(12-9pm EST Shift)
Posted on: 16-07-2024 18:39
Remote Customer Care Specialist
Posted on: 16-07-2024 18:39
Finance Office Clerk - GSC - US
Posted on: 16-07-2024 18:39
Senior Manager, Sales Development AMER
Posted on: 16-07-2024 18:39
Two ServiceNow Technical Consultants (MUST BE LOCAL TO RALEIGH NC...
Posted on: 16-07-2024 18:39
Manager, Systems Engineering - SLED West
Posted on: 16-07-2024 18:39
Google Remote Job (Data Entry, Entry Level) $35/Hour 2024 - Apply
Posted on: 16-07-2024 18:39
Remote Jobs On Google
Posted on: 16-07-2024 18:39
(Entry Level, No Experience) Remote Data Entry Google Jobs $25/Hr
Posted on: 16-07-2024 18:39
Conversational AI Engineer - Google Dialogflow
Posted on: 16-07-2024 18:39
Live Chat Assistant
Posted on: 31-01-2025 09:56
Remote Data Entry Job at Amazon - Apply Now
Posted on: 25-09-2024 00:00
Sacramento Starbucks Remote Jobs $26Hr
Posted on: 21-11-2024 08:14
Junior Virtual Assistant
Posted on: 16-07-2024 19:03
Customer Service Representative - National Remote
Posted on: 16-07-2024 18:48
Product Analysis Specialist
Posted on: 19-09-2024 00:00
Part Time - REMOTE - Insurance Sales Representative - No Cold Calling
Posted on: 04-11-2024 05:38
Direct Client & Full Remote: Marketing Technology Manager
Posted on: 09-11-2024 04:38
Virtual Sales Representative
Posted on: 31-01-2025 09:56
Entry-Level ERP Application Developer
Posted on: 02-02-2025 00:00