Customer Service Representative- Remote
Job Purpose: To provide world-class customer service to customers, including Subscribers, Caregivers, Payers, Programs, Installers, Referral Sources and to internal Lifeline departments.
Major Responsibilities...
?Serve as Lifeline?s face to our customer base by providing superior customer service in a compassionate, thorough, quality, efficient, and productive manner.
?Respond to phone, mail, electronic, and fax inquiries, requests, compliments, and complaints from Lifeline?s subscribers and key accounts and from Lifeline?s internal departments by taking full ownership of problem until fully resolved to customer?s satisfaction.
?Conduct all activities, ranging from administrative, phone support, and data processing tasks as required, to support the full complement of Lifeline?s service offerings.
?May provide first-line troubleshooting expertise to Lifeline?s customers regarding Lifeline?s equipment.
?May actively sell Lifeline services or resell Lifeline?s service(s) to customers who are canceling service.
ADDITIONAL RESPONSIBILITIES (Monitoring sites):
?Provide back-up phone support to the Call Center as requested.
Qualifications:
Education/Experience
?High School Diploma
?A minimum of 2 years of related experience, preferably in Customer Service
?Experience managing multiple priorities
Other
?Texas licensure is required for certain sites.
?Demonstrated proficiency in oral and written communication skills, including appropriate grammar and spelling.
?Excellent telephone etiquette
?Minimum Typing 40 wpm.
?Knowledge of Windows applications, particularly Microsoft Word
?Ability to navigate through a variety of computer applications
?Ability to work in a fast-paced, changing, and challenging environment
?Level II certified as a Lifeline Monitoring Service monitor a plus, but not required
?Good problem-solving skills a must
?Attention to detail
?Good team player
?Ability to work independently
?Fluency in English is required.
?Bilingual is a plus
Similar Remote Jobs
Customer Service Representative- Remote
Posted on: 01-11-2024 07:54
Remote (Licensed Professional Counselor)
Posted on: 01-11-2024 07:54
IBM Open pages Consultant
Posted on: 01-11-2024 07:54
Travel Advisor (Entry-Level Remote)
Posted on: 01-11-2024 07:54
Business Analyst/ Project Coordinator
Posted on: 01-11-2024 07:54
Data Entry Specialist (Remote)
Posted on: 01-11-2024 07:54
Overnight Closer (NOW HIRING!)
Posted on: 01-11-2024 07:54
REMOTE: Marketing Data Analyst
Posted on: 01-11-2024 07:54
Remote Technical Sales Representative
Posted on: 01-11-2024 07:54
Property Listing Data Entry
Posted on: 01-11-2024 07:54
American express (Data Entry) Remote jobs ? The EliteJob In UAE
Posted on: 17-09-2024 00:00
Remote Customer Service Opportunity - Flexible Hours & Pay Up to 19 Per Hour
Posted on: 31-07-2024 19:11
Customer Care Advocate
Posted on: 24-09-2024 00:00
Data entry remote jobs in USA
Posted on: 24-01-2025 04:50
SC Data Insights Consultant in North Carolina
Posted on: 05-10-2024 00:00
WFH Data Entry Clerk - Remote, No Experience
Posted on: 16-07-2024 18:55
Remote Administrative Assistant | Work from Home
Posted on: 30-11-2024 09:46
Entry Level Java Web Developer (Remote)
Posted on: 02-12-2024 03:11
Commerce Ops Manager, Sports
Posted on: 01-11-2024 07:54
Content Writer - Part Time Work From Home
Posted on: 31-01-2025 10:00