Customer Service Representative - Phones and Chat - Columbia, SC
We're iPostal1 and we're in growth mode!
This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we're looking for confident, upbeat, personable Customer Service professionals to support that growth in our Columbia, South Carolina location...
There will be a two-week, paid training which starts with the first week in the Columbia office and the second week in our Montebello, N.Y. headquarters.
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
? Please note this is an in-office role. Remote work is not available.
Responsibilities:
Answer inbound calls from customers in a prompt and professional manner
Identify the type of assistance needed
Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
Manage customer expectations
Actively engage customers in on-line chat context
Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
Requirements:
Active listening skills
Results oriented
Strong work ethic
Excellent verbal and written communication skills
Previous experience in a customer service-oriented role
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.
Employment Type: FULL_TIME
Similar Remote Jobs
Customer Service Representative - Phones and Chat - Columbia, SC
Posted on: 04-09-2024 00:00
Amazon Data Entry Jobs from home - No Experience Needed
Posted on: 04-09-2024 00:00
Part-Time Data Entry Specialist ? Remote Position, $20 per Hour
Posted on: 04-09-2024 00:00
Enthusiastic K-12 Substitute Teacher - Flexible Schedule & Competitive Pay
Posted on: 04-09-2024 00:00
Remote Customer Service Representative ( 45/hr )( Fast Apply )
Posted on: 04-09-2024 00:00
Apple at Home Support Jobs : Apple At Home Advisor
Posted on: 04-09-2024 00:00
Remote Data Entry Clerk - Flexible Hours & Daily/Weekly Pay
Posted on: 04-09-2024 00:00
Entry-Level Data Entry Clerk ? No Experience Needed (Full-Time, $15-$18/hr)
Posted on: 04-09-2024 00:00
Online Data Entry Jobs ? Free Registration & Daily Payment
Posted on: 04-09-2024 00:00
Remote Typing Jobs from Home ? Flexible Hours, Competitive Pay
Posted on: 04-09-2024 00:00
Yelp Customer Service Jobs(at Work Home)
Posted on: 28-11-2024 04:55
Remote Customer Support Specialist at Disney
Posted on: 19-02-2025 06:28
Delta Work From Home Jobs ? Part Time ? Customer Service Jobs
Posted on: 13-09-2024 00:00
Order Management Specialist (Remote, Part-Time)
Posted on: 01-11-2024 07:54
[Amazon Customer Support] Fully Remote Jobs ? Hiring Immediately
Posted on: 07-09-2024 00:00
Program Lead II, Data Management - Oncology (Remote Opportunities)
Posted on: 16-07-2024 18:35
PT Live Verification Phone Agent - Remote
Posted on: 08-01-2025 08:06
Virtual Booking Assistant - Entry Level
Posted on: 23-11-2024 06:30
Senior Backend Engineer, Media Foundation
Posted on: 17-09-2024 00:00
Part-Time Remote IT Support Specialist
Posted on: 19-09-2024 00:00