Customer Service Representative - Phone and Chat - Dallas, TX
Dallas, Texas
We?re iPostal1 and we?re in growth mode!
This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we?re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Dallas, Texas location.
There will be a two-week, paid training which starts on Day 1!
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
? Please note this is an in-office role. Remote work is not available.
Responsibilities: ? Answer inbound calls from customers in a prompt and professional manner ? Identify the type of assistance needed ? Ascertain level of assistance needed to resolve inquiry and escalate when appropriate ? Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients ? Manage customer expectations ? Actively engage customers in on-line chat context ? Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat) ? Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc. ? Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
Requirements: ? Active listening skills ? Results oriented ? Strong work ethic ? Excellent verbal and written communication skills ? Previous experience in a customer service-oriented role ? Proficient in navigating in a CRM and/or multiple software applications
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.
Similar Remote Jobs
Customer Service Representative - Phone and Chat - Dallas, TX
Posted on: 20-01-2025 06:21
(Work At Home) Data Entry - Remote - Administrative Assistant
Posted on: 20-01-2025 06:21
Apollo Retail Specialists ? Assembly Technician $18-20/hr ? Tyler, TX
Posted on: 20-01-2025 06:21
Evening Shift Remote LSP With a 4 Day Week Option!!!!
Posted on: 20-01-2025 06:21
Nuuly Customer Success Associate, Part-Time Weekend Day Shift - REMOTE
Posted on: 20-01-2025 06:21
Remote Jobs - No Degree Required, Start Earning from Home
Posted on: 20-01-2025 06:21
Backend Java REST API Developer (US Citizen Only, Hiring ASAP)
Posted on: 20-01-2025 06:21
Remote Part Time Data Entry Work From Home Computer Job
Posted on: 20-01-2025 06:21
Data Entry Associate - Entry-Level Healthcare Office Role - Hybrid
Posted on: 20-01-2025 06:21
Disney is hiring: Senior Manager Digital Video Newsroom in Charlotte
Posted on: 20-01-2025 06:21
Lead Operations Research Scientist - Enterprise Network Strategy(Remote Or Hybrid)
Posted on: 07-12-2024 04:22
Remote: Customer Service Specialist [Tier 1]( Work from Home -No Degree)
Posted on: 18-09-2024 00:00
Creative Director 3D Retail Design Job at Verizon in New York
Posted on: 23-11-2024 06:30
Senior Construction Field Representative-Facility Asset Management(FAM)
Posted on: 05-12-2024 05:16
Entry Level Game Tester ? Hiring Gamers (Work from Anywhere / Beginner Friendly / Immediate Start)
Posted on: 11-01-2025 15:34
Staff Software Engineer - Networking (REMOTE)
Posted on: 13-12-2024 17:48
UPS Customer Support Assistant – Remote Work
Posted on: 12-09-2024 00:00
(Work At Home, Entry Level) Southwest Airlines Remote Data Entry Careers ? Apply Now ? US
Posted on: 22-11-2024 05:34
Customer Service Consultant (Remote)
Posted on: 14-10-2024 04:22
Remote Personal Assistant
Posted on: 21-02-2025 00:00